Outreach Specialist, Pharmacy Outreach at Aledade
You're a detail-oriented individual with at least one year of call center experience, comfortable making high-volume outbound and inbound calls. A High School D
Work type: remote
Location: Austin, TX | Atlanta, GA | Tampa, FL | Raleigh, NC | Phoenix, AZ | Charlotte, NC | Remote, United States
Type: Full-time
Summary
You're a detail-oriented individual with at least one year of call center experience, comfortable making high-volume outbound and inbound calls. A High School Diploma is required, and you possess strong problem-solving and communication skills.
**What makes it worth a look...**
Aledade is hiring a full-time, fully remote Pharmacy Outreach Specialist to help improve patient medication adherence. This role allows for flexibility across US time zones.
**You might be a good fit if you...**
* Are proficient with call center platforms and electronic health records (EHR) platforms.
* Can accurately document interactions and outcomes in appropriate systems.
* Are skilled in Microsoft Excel and Google Sheets.
* Have excellent verbal communication, active listening, and negotiation skills.
Job Description
The Pharmacy Outreach Specialist is responsible for patient outreach, coordinating with practices and pharmacies to promote medication adherence and improve patient health outcomes and pharmacy quality measures.
We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely/work from home across US time zones.
## Primary Duties
Patient Outreach
- Conduct & handle high-volume outbound and inbound calls with patients, providers, and pharmacies using established scripts and protocols while meeting and sustaining performance goals (i.e. calls/hour, call quality, etc.)
- Collaborate with patients to actively problem-solve, identify and remove barriers to medication adherence (i.e. cost, forgetfulness, or lack of perceived need) and/or escalate clinical barriers to a pharmacist
- Overcome patient objectives and reluctance through influence, empathy, and education to secure patient commitment to medication adherence.
- Proactively coordinate with medical providers or pharmacies as needed to ensure prescription refills occur as scheduled.
- Accurately document all interactions, outcomes, and identified barriers in appropriate systems.
Process Improvement, Learning & Collaboration- Identify opportunities to enhance pharmacy workflows and processes
- Participate in training and peer-to-peer learning opportunities to build subject matter expertise in pharmacy quality metrics (e.g., STARs)
- Provide feedback, share best practices, and assist employees to support achievement of program, departmental, and organizational goals
Other duties as assigned## Minimum Qualifications
- Minimum 1 year of experience in a call center environment providing patient outreach
- Regular and predictable attendance; Ability to work any shift between 8 AM - 7 PM EST with the potential for evening and Saturday coverage as dictated by business needs
- Excellent verbal communication, active listening, and negotiation skills
- Ability to overcome objections and build rapport with patients or customers
- Proficient with call center platforms and electronic health records (EHR) platforms
- Proficient in Microsoft Excel and Google Sheets
- Ability to work in a fast paced environment and adapt quickly to change
- Strong organizational skills with an attention to detail and accuracy
- Must have access to reliable high speed internet connection
## Preferred Qualifications
- Pharmacy Technician Certification (CPhT or ExCPT) or Active Pharmacy Technician License in any state
## Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer
The Pharmacy Outreach Specialist is responsible for patient outreach, coordinating with practices and pharmacies to promote medication adherence and improve patient health outcomes and pharmacy quality measures.We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely/work from home across US time zones.
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