[Part-Time] Remote Assist Specialist at Aurora

**Who this is for** This role is for detail-oriented individuals with a strong interest in autonomous technology who want to contribute to the safe operation an

Work type: remote

Location: Dallas, Texas

Salary: $26 – $34/hr

Type: Full-time

Summary

**Who this is for** This role is for detail-oriented individuals with a strong interest in autonomous technology who want to contribute to the safe operation and monitoring of self-driving vehicle fleets. **Key highlights** You will serve as a remote support specialist, utilizing proprietary software to monitor vehicles, resolve operational trigger requests, and provide real-time feedback to engineering teams to improve system performance. **You might be a good fit if you...** - Maintain a valid U.S. driver’s license with 5+ years of a clean driving history. - Possess a high level of technical aptitude and the ability to work in a high-focus environment. - Are flexible with scheduling, including the ability to work nights, weekends, and rotating shifts. - Can process complex information quickly to make proactive, safety-focused decisions.

Job Description

Who we are

Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly.

[The Aurora Driver](https://aurora.tech/aurora-driver) will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone.

At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit [aurora.tech](https://aurora.tech/) or follow us on [LinkedIn](https://www.linkedin.com/company/auroradriver).

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We’re searching for a Part-Time Remote Assistance Specialist who will play a crucial role in expanding the remote operations team. This person will be responsible for safely monitoring and resolving trigger requests from fleet vehicles across public roads and closed course testing sites.

Employment Type: Part-Time (Maximum of 30 hours per week). Please note: As a part-time position, this role is compensated strictly at an hourly rate and is not eligible for employer-sponsored benefits, annual bonuses, or equity compensation.In this role, you will

Respond to and resolve in a timely manner a variety of trigger requests from the autonomous vehicle

Safely send remote commands to autonomous vehicles for on road and closed course testing

Log real time feedback regarding autonomy and platform performance during testing, to be delivered to engineers

Triage and review of remote assist workflows that are key to performance metrics and compliance

Escalate operational blockers with suggested solutions

Demonstrate positive impact at Aurora by working on cross-functional projects as time permits

Maintain up to date knowledge of how our self-driving technology works. Understand daily software and operational changes

Work toward quantitative and qualitative goals that impact all of Vehicle Operations and Aurora

Interact with the public as an ambassador for Aurora

Required Qualifications

Ability to constantly focus on a laptop monitoring proprietary tooling to aid autonomous vehicle operations

Excellent communication skills, both written and verbal

Keen attention to detail

Ability to prioritize and make strategic decisions proactively

Consistent focus on safety

Ability to think critically

Willingness to learn every day

Valid U.S. driver’s license with at least 5 years of driving history and a clean driving record, validated by MVR check

Must pass initial and random drug and alcohol screenings

100% in office with the ability to travel as needed

Available to work day or night shifts: early mornings, late nights, rotating shifts

Ability to work regular overtime and some weekends

Desired Qualifications

Experience in operations, technology, customer service, or automotive field

Proficient in G-Suite

Command line interface experience

Interest and aptitude for technology tools - apps, gaming, adobe creative suite, etc.

Experience working in a collaborative environment - team player

The base hourly wage range for this position is $26.00-$34.00 per hour. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future.

#LI-AM3

#Entry-Level

Working at AuroraAt Aurora, we bring together extraordinarily talented and experienced people united by the strength of our values. We operate with integrity, set outrageous goals, and build a culture where we win together — all without any jerks.

We believe in-person work increases collaboration, empathy and our ability to lead effectively. As a result, we operate in a hybrid work environment where Aurorans are in office at least 3 days per week.

Our[ Careers page](https://aurora.tech/careers) provides insight into what it is like to work at Aurora, and you can find all the latest updates in our [Newsroom](https://aurora.tech/newsroom).

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