Patient Access Manager - New Jersey at Acadia
**Who this is for**
This role is for a seasoned Senior-level Patient Access Manager in New Jersey who serves as a field-based expert in access and reimbursement
Work type: remote
Location: New Jersey - Remote
Salary: $128,000 – $160,000/yr
Type: Full-time
Summary
**Who this is for**
This role is for a seasoned Senior-level Patient Access Manager in New Jersey who serves as a field-based expert in access and reimbursement for Acadia's therapies. You will be the primary contact for healthcare providers (HCPs), navigating complex processes to ensure patient access to treatment.
**Key highlights**
This is a fully remote, full-time position within New Jersey, requiring frequent territory travel. You will proactively educate HCPs, resolve access and reimbursement issues, and build relationships with key stakeholders, ensuring timely and seamless patient access to prescribed treatments.
**You might be a good fit if you...**
- Have demonstrated experience in navigating patient access and reimbursement processes within the pharmaceutical industry.
- Possess deep market knowledge related to healthcare coverage and reimbursement requirements.
- Are adept at problem-solving and providing solutions to complex access barriers.
- Can effectively educate HCPs and their staff on programs and procedures.
- Hold a Bachelor's degree and have relevant experience in a healthcare or pharmaceutical setting.
Job Description
About Acadia Pharmaceuticals
Acadia is committed to turning scientific promise into meaningful innovation that makes the difference for underserved neurological and rare disease communities around the world. Our commercial portfolio includes the first and only FDA-approved treatments for Parkinson’s disease psychosis and Rett syndrome. We are developing the next wave of therapeutic advancements with a robust and diverse pipeline that includes mid- to late-stage programs in Alzheimer’s disease psychosis and Lewy body dementia psychosis, along with earlier-stage programs that address other underserved patient needs. At Acadia, we’re here to be their difference.
Seeking talent near: Trenton, NJ; Jersey City, NJ; Newark, NJPosition Summary:
Serve as a trusted, field‑based access and reimbursement expert, providing end‑to‑end support to healthcare providers (HCPs) for on‑label patient access to ACADIA therapies. As the dedicated point of contact for access‑related inquiries, the PAM functions as a critical liaison across HCPs, Specialty Pharmacies, payers, patients, hub services, and internal cross‑functional partners. Leveraging deep expertise in coverage and reimbursement, this role plays a vital part in ensuring patients receive timely access to prescribed treatment by proactively supporting customers within an assigned geographic territory. The position requires frequent territory travel to engage key stakeholders and address evolving access needs. The PAM role is strictly non‑promotional and is conducted in full compliance with ACADIA policies, approved guidelines, and role‑specific Rules of Engagement.
Key Responsibilities:
- Proactively educate healthcare providers on navigating programs, processes, and access-related requirements to facilitate patient access to ACADIA products via in-person and virtual interactions.
- Serve as the subject matter expert in preventing and addressing access and reimbursement issues through education, problem-solving, and issue resolution ensuring solutions are optimized to support the patient’s access journey and deliver excellent customer experience.
- Proactively build and maintain access-related relationships with HCP accounts and their office support staff.
- Demonstrate deep market knowledge and apply this to navigating the patient access process, building and maintaining access-related knowledge, and supporting coverage and reimbursement requirements.
- Conduct proactive in-services with HCPs on all aspects of the access journey, including but not limited to coverage pathways, prior authorization, specialty pharmacy coordination, appeals, hub resources, and patient support services.
- Escalate local payer issues to National Account Managers and PAM Leads.
- Condense complex issues into simple solutions by collaborating cross-functionally to improve customer experience, educate HCPs/Office Staff on coverage status, prior authorization, and appeals.
- Demonstrate deep knowledge of ACADIA customer support programs and serve as the expert in the assigned territory.
- Provide proactive pre-referral educational in-services to prevent coverage barriers before referral.
- Provide post-referral support to HCP offices by addressing education needs, pulling through access and coverage for patients, and coordinating with ACADIA customer support programs and specialty pharmacies to monitor referral status
- Support continuity of patient access by proactively educating HCP offices on reauthorization requirements, assisting with payer transitions, and offering program services to minimize therapy interruptions.
- Facilitate patient reimbursement and affordability by guiding offices through prior authorizations, appeals, and financial support options.
- Build relationships with pharmacy staff and share key insights.
- Provide expertise on regional and national payer plans to team members and PAM Leads.
- Support development and implementation of national-level initiatives to improve access and reimbursement strategies across brands.
- Champion and manage appropriate utilization of patient support services and ensure compliance with legal/regulatory requirements.
Education & Experience:- Bachelor’s degree required; concentration in life sciences preferred. Advanced degrees (RN, MSN, MBA) are a plus.
- Minimum of 4+ years of relevant experience in pharmaceutical sales, market access, national accounts, or specialty pharmacy. Deep expertise in access and reimbursement strategies.
- Medicare expertise strongly preferred with a strong background and understanding of field environment in healthcare industry.
- Equivalent combination of relevant education and applicable job experience may be considered.
Required Skills:- Track record of increased responsibilities.
- Strong history of successful cross functional collaboration.
- Demonstrated success in leading without authority.
- Experience working with provider offices such as physician practice, patient assistance programs, or similar pharmaceutical support programs strongly preferred.
- Patient-centric and service-oriented mindset.
- Exemplary interpersonal skills.
- Must display a patient-centric mentality with a high degree of emotional intelligence and empathy.
- Empathetic listening skills in order to interact effectively with customers.
- Exceptional organizational and time management skills.
- Understand HIPAA rules and regulations related to patient privacy.
- Strong written and verbal communications as well as presentation skills.
- Strong computer skills, including knowledge of Microsoft Office products including Outlook, Excel, Word and Power Point.
- Ability to manage expenses within allocated budgets.
- Adaptable and open to an environment of change.
- Strong enthusiasm with a drive to succeed within a team.
- Ability to travel up to 60%.Physical Requirements:
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, see, talk or hear in a standard office environment. Employee must occasionally lift and/or move up to 20 pounds.#LI-SM1 #LI-REMOTE
In addition to a competitive base salary, this position is also eligible for discretionary bonus and equity awards based on factors such as individual and organizational performance. Actual amounts will vary depending on experience, performance, and location.
Salary Range
$128,000—$160,000 USD
What we offer US-based Employees:
- Competitive base, bonus, new hire and ongoing equity packages
- Medical, dental, and vision insurance
- Employer-paid life, disability, business travel and EAP coverage
- 401(k) Plan with a fully vested company match 1:1 up to 5%
- Employee Stock Purchase Plan with a 2-year purchase price lock-in
- 13 -15 paid holidays, including office closure between December 24th and January 1st
- 10 days of paid sick time
- Paid parental leave benefit
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