This role is ideal for a mid-level Revenue Cycle Management (RCM) professional with at least 3 years of specific experience in insurance accounts receivable. Th
Work type: hybrid
Location: Nashville, TN
Type: Full-time
This role is ideal for a mid-level Revenue Cycle Management (RCM) professional with at least 3 years of specific experience in insurance accounts receivable. The team is looking for someone who understands the nuances of payer-specific billing requirements and has a track record of successfully appealing denied claims. A background in behavioral health is highly preferred, as you will be navigating complex medical documentation and coding issues. A standout aspect of this position is the opportunity to work for a mission-driven behavioral health organization during a period of rapid growth. While the role is hybrid, it offers a consistent local connection with a 4-day-per-week presence in the Nashville office. You’ll be part of a forward-thinking team that balances analytical rigor with a commitment to expanding access to life-saving mental health care. **You might be a good fit if you...** * Have 3+ years of experience managing aged AR and researching insurance denials. * Are an expert at navigating commercial, HMO, PPO, and government insurance guidelines. * Live within a 75-minute commute of Nashville and enjoy a hybrid office environment. * Are detail-oriented and enjoy "solving the puzzle" of কেন a claim was rejected.
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### Why Charlie Health?
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.
### About the Role
The purpose of this position is to research and rectify third party healthcare insurance denials, edits, requests for information, and other related correspondence. Support other RCM departments in identifying and analyzing open claims, as well as correct billing errors. The Insurance Accounts Receivable Representative must have a thorough knowledge of government, commercial, HMO, PPO, and other types of insurance billing guidelines in multiple states and demonstrate effective judgment when processing all claims. Given the complexities of the healthcare insurance, it’s vital we have strong, analytical, focus driven individual in this role.
Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.
### Responsibilities
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits [here](https://www.charliehealth.com/careers/behavioral-health-operations#benefits). #LI-HYBRID
### Our Values