Patient Care Advocate at Centene

Ideal for an experienced healthcare professional with a bachelor’s degree in nursing, social work, or a related field, plus four years of total relevant experie

Work type: remote

Location: Remote-IL

Salary: $27 – $49/hr

Type: Full-time

Summary

Ideal for an experienced healthcare professional with a bachelor’s degree in nursing, social work, or a related field, plus four years of total relevant experience. You should have at least two years of direct patient care or quality improvement experience, with a preference for LPN, RN, or social work licensure. **What makes it worth a look...** Centene offers a pay range of $27.02 to $48.55 per hour for this remote role based in Cook County, Illinois. While it is primarily a work-from-home position, you must be available for 10% travel to provider offices and quarterly meetings in the Burr Ridge office. **You might be a good fit if you...** * Have specific experience navigating HEDIS measures and NCQA requirements. * Are comfortable working in clinical or field settings to coordinate patient care. * Speak both English and Spanish fluently to support a diverse member base. * Possess a deep understanding of ICD-10 and CPT coding standards.

Job Description

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

THIS POSITION IS REMOTE/WORK FROM HOME WITH 10% TRAVEL TO PROVIDER OFFICE IF REQUESTED AND FOR QUARTERLY MEETINGS IN THE BURR RIDGE OFFICES.THIS ROLE WILL WORK WITH PROVIDERS AND MEMBERS TO ASSIST IN CLOSING CARE GAPS, REMOVE BARRIERS TO CARE AND IMPROVING HEDIS MEASURES, FOR MEDICARE AND DSNP.IDEALLY WE ARE LOOKING FOR SOMEONE BILINGUAL ENGLISH/SPANISH, RESIDING IN THE STATE OF IL, COOK COUNTY PREFERRED.Position Purpose:
Works with members and providers to close care gaps, ensure barriers to care are removed, and improve the overall member and provider experience through outreach and face-to-face interaction with members and providers at large IPA and/or group practices. Serves to collaborate with providers in the field, to improve HEDIS measures and provides education for HEDIS measures and coding. Supports the implementation of quality improvement interventions and audits in relation to plan providers. Assists in resolving deficiencies impacting plan compliance to meeting State and Federal standards for HEDIS. Conducts telephonic outreach, while embedded in the providers' offices, to members who are identified as needing preventive services in support of quality initiatives and regulatory/contractual requirements. Provides education to members regarding the care gaps they have when in the providers office for medical appointments. Schedules doctor appointments on behalf of the practitioner and assists member with wraparound services such as arranging transportation, connecting them with community-based resources and other affinity programs as available. Maintains confidentiality of business and protected health information.

Acts as a liaison and member advocate between the member/family, physician and facilities/agencies.

Acts as the face of WellCare in the provider community with the provider and office staff where their services are embedded.

Advises and educates Provider practices in appropriate HEDIS measures, and HEDIS ICD-10 /CPT coding in accordance with NCQA requirements.

Assesses provider performance data to identify and strategizes opportunities for provider improvement.

Collaborates with Provider Relations to improve provider performance in areas of Quality, Risk Adjustment, Operations (claims and encounters).

Schedules doctor appointments for members with care gaps to access needed preventive care services and close gaps in care in the provider’s office.

Conducts face-to-face education with the member and their family, in the provider’s office, about care gaps identified, and barriers to care.

Conducts telephonic outreach and health coaching to members to support quality improvement, regulatory and contractual requirements.

Arranges transportation and follow-up appointments for member as needed.

Documents all actions taken regarding contact related to member.

Interacts with other departments including customer service to resolve member issues.

Refers to case or disease management as appropriate.

Completes special assignments and projects instrumental to the function of the department.

Performs other duties as assigned

Complies with all policies and standards

Education/Experience:Required: a Bachelor's Degree in Healthcare, Public Health, Nursing, Psychology, Social Work, Health Administration, or related health field or equivalent work experience required (a total of 4 years of experience required for the position); work experience should be in direct patient care, social work, quality improvement or health coaching preferably in a managed care environment. 2+ years of experience work experience should be in direct patient care, social work, quality improvement or health coaching preferably in a managed care environment.

License/Certification: One of the following is preferred. Licensed Practical Nurse (LPN); Licensed Master Social Work (LMSW); Certified Social Worker (C-SW); Licensed Social Worker (LSW); Licensed Registered Nurse (RN) preferred.

Pay Range: $27.02 - $48.55 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

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