Patient Financial Services Representative at Charlie Health

This role is ideal for a mid-level professional with at least 3 years of experience in healthcare Accounts Receivable (AR). The team is looking for someone spec

Work type: hybrid

Location: Nashville, TN

Type: Full-time

Summary

This role is ideal for a mid-level professional with at least 3 years of experience in healthcare Accounts Receivable (AR). The team is looking for someone specifically skilled in navigating the complexities of insurance denials, appeals, and billing guidelines, with a strong preference for those coming from a behavioral health background. As a hybrid position based in Nashville, you’ll enjoy a mix of remote work and in-office collaboration (4 days/week in-office). This is a mission-driven opportunity to join a fast-growing virtual mental health provider, offering comprehensive benefits and the chance to directly impact the financial health of an organization tackling the national mental health crisis. **You might be a good fit if you...** * Have 3+ years of experience managing aged insurance AR and appealing denied claims. * Possess deep knowledge of government and commercial payer billing requirements. * Are comfortable working in a hybrid environment and live within 75 minutes of Nashville. * Are highly organized and thrive in analytical roles that require strict attention to detail.

Job Description

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### Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

### About the Role

The purpose of this position is to research and rectify third party healthcare insurance denials, edits, requests for information, and other related correspondence. Support other RCM departments in identifying and analyzing open claims, as well as correct billing errors. The Accounts Receivable Representative must have a thorough knowledge of government, commercial, HMO, PPO, and other types of insurance billing guidelines in multiple states and demonstrate effective judgment when processing all claims. Given the complexities of the healthcare insurance, it’s vital we have strong, analytical, focus driven individual in this role.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

### Responsibilities

• Maintain aged insurance accounts receivable (AR) queues at a reasonable age-base date as defined by leadership

• Responsible for reviewing and appealing denied claims for bundling, medical coding, and contracting related issues

• Responsible for timely follow-up on all appeal submissions

• Will also be involved in processing of corrected claims and assisting with timely turnaround for medical documentation requests

• Providing follow-up and feedback to leadership regarding assignments

• Works and coordinates with other departments throughout the company to ensure smooth and efficient operation in all areas of aged AR

• Works necessary reports to ensure assigned AR is actively worked & maintained

• 3+ years of experience in insurance account receivable department, preferably in behavioral health

• Knowledge of payer specific billing requirements

• Highly organized and able to track workflows through various tools

• Strict attention to detail with excellent organizational skills

• Customer service skills to work with insurance companies and teammates within the company

• Maintain a high level of integrity and confidentiality of medical information#LI-HY

• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits [here](https://www.charliehealth.com/careers/behavioral-health-operations#benefits). #LI-HYBRID

### Our Values

• Connection: Care deeply & inspire hope.

• Congruence: Stay curious & heed the evidence.

• Commitment: Act with urgency & don’t give up.

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