This role is ideal for an early-to-mid-career healthcare professional (1–3 years of experience) who understands the financial side of patient care. You should h
Work type: hybrid
Location: Nashville, TN
Type: Full-time
This role is ideal for an early-to-mid-career healthcare professional (1–3 years of experience) who understands the financial side of patient care. You should have a background in insurance collections, patient accounting, or market access and feel comfortable navigating the complexities of both Medicaid and commercial payer structures. Based in Nashville, this hybrid position offers the chance to join a high-growth behavioral health organization. You will play a pivotal role in the "front end" of the revenue cycle, ensuring that benefit verifications are accurate so patients understand their financial responsibility and the company can secure reimbursement for life-saving mental health services. **You might be a good fit if you...** * Have a strong grasp of payer dynamics, including reimbursement trends and formulary management. * Are proficient in Excel and can translate complex data sets into clear reports for leadership. * Prioritize accuracy and enjoy investigating "referral complexities" to ensure seamless patient access. * Want to apply your administrative healthcare skills within a mission-driven, virtual care environment.
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### Why Charlie Health?
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.
### About the Role
This role is responsible for overseeing and managing the verification of benefits process ensuring efficient, accurate policy reviews and effectively handling referral complexities. Obtaining accurate benefits is the first step in the financial process meaning accuracy is key as it determines patient responsibility and our ability to get reimbursed for services.
Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.
### Responsibilities
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits [here](https://www.charliehealth.com/careers/behavioral-health-operations#benefits).#LI-HYBRID
### Our Values