Payment Operations Specialist at Autodesk

**Who this is for** This role is for a detail-oriented payment operations specialist looking to support financial workflows for enterprise construction and cont

Work type: remote

Salary: $67,000 – $119,790/yr

Type: Full-time

Summary

**Who this is for** This role is for a detail-oriented payment operations specialist looking to support financial workflows for enterprise construction and contracting platforms. **Key highlights** You will be at the center of the ePay team, managing customer onboarding, resolving transaction discrepancies, and collaborating across departments to ensure seamless payment experiences. **You might be a good fit if you...** - Have at least 3 years of experience in payment operations, fintech, or banking environments. - Possess a technical understanding of payment rails like ACH, Wire, and FedNow. - Enjoy translating complex operational issues into clear, actionable resolutions for customers. - Are comfortable operating in a fast-paced environment with a strong focus on compliance and accuracy.

Job Description

Job Requisition ID #

26WD97487

Position Overview

We are seeking a detail-oriented and customer-focused Payment Operations Specialist to join our ePay team. This role is critical to delivering a seamless payment experience for General Contractors and their Subcontractors using GCPay’s ePayments platform.

The ideal candidate brings experience in payment operations, money movement, banking, or financial services, along with a passion for process improvement and exceptional customer support. You’ll collaborate across teams, help onboard new customers, and play a key role in resolving payment-related issues with urgency and care.

This is a cross-functional role in a fast-paced environment, with extensive growth. You will work at the center of our organization, partnering with teams across Support, Product Management, Sales, and external payment partners to ensure customer success.

Responsibilities

Lead onboarding efforts for customers adopting GCPay’s ePayments functionality

Conduct training sessions and walkthroughs for General Contractors and Subcontractors

Guide customers through compliance reviews and funding setup processes

Provide timely, empathetic support to customers via phone and email

Investigate payment discrepancies and operational issues

Coordinate with internal teams (e.g., Product, Engineering, Finance) and external partners (e.g., banks)

Own and manage escalated, time-sensitive cases through to resolution

Identify opportunities to improve workflows, efficiency, and customer experience

Support and contribute to process improvement initiatives across the ePay team

Create and maintain clear, high-quality process guides, training materials, and general knowledge resources for internal and external stakeholders

Can operate effectively without a detailed script

Are comfortable with ambiguity and change

Have strong attention to detail

Communicate clearly and honestly

Think creatively and solve problems proactively

Minimum Qualifications

3+ years of experience in payment operations, banking, fintech, or financial services

Strong understanding of payment rails (Ex. ACH, Wire, FedNow, RTP) and compliance considerations

Excellent problem-solving and analytical skills

Strong communication skills with a customer-first mindset

Experience working cross-functionally with internal and external stakeholders

Strong skills in analyzing and interpreting transaction data and spotting discrepancies

Ability to manage time effectively, prioritize across multiple workflows, and adapt to changing priorities

Learn MoreAbout Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting [https://benefits.autodesk.com/](https://benefits.autodesk.com/)

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $67,000 and $119,790. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: [https://www.autodesk.com/careers/sales](https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.autodesk.com%2Fcareers%2Fsales&data=05%7C01%7Canjana.preethi%40autodesk.com%7Cec59d31e67534b47172108db78346db8%7C67bff79e7f914433a8e5c9252d2ddc1d%7C0%7C0%7C638235938792530184%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=MInECJLT1j61jnGXBCxegbFvva69hjYBRoMNG8mPfZ8%3D&reserved=0)

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