Platform Engineer at five9

This role is for an implementation expert with three to five years of experience in SaaS contact center solutions who can design and configure telephony workflows for large-scale clients. You must be comfortable working a permanent night shift to align with US Eastern Standard Time while acting as a technical advisor for complex deployments. **What makes it worth a look...** While the night shift is a significant commitment, the role offers the stability of a fully remote position with a leader in the cloud contact center space. It provides deep exposure to high-level integrations involving major CRMs and custom APIs, making it a strong move for a technical consultant who enjoys hands-on architecture. **You might be a good fit if you...** * Have experience deploying SaaS contact center platforms like Genesys, Talkdesk, or Nice. * Can write custom IVR scripts and handle integrations using JavaScript, XML, and HTML. * Are proficient with CRM systems like Salesforce, NetSuite, or ServiceNow. * Are willing and able to work a permanent night shift schedule on EST hours.