Platform Engineer V at Availity

You are a seasoned infrastructure lead with over 10 years of experience in high-transaction environments and a bachelor's degree in computer science or a relate

Work type: remote

Location: Remote - United States

Salary: $250/hr

Type: Full-time

Summary

You are a seasoned infrastructure lead with over 10 years of experience in high-transaction environments and a bachelor's degree in computer science or a related field. You have spent at least 5 years guiding technical teams through complex architecture projects and the implementation of large-scale monitoring systems. **What makes it worth a look...** Availity is hiring for a fully remote position based in the United States, though the compensation was not explicitly listed in the provided text. You will influence the core infrastructure for a massive healthcare network that processes billions of transactions annually while enjoying benefits like unlimited PTO for salaried staff and a 401k match. **You might be a good fit if you...** * Possess deep hands-on expertise with Splunk, Cribl, OpenTelemetry, and Prometheus. * Manage complex cloud infrastructure using Terraform, Helm, and AWS services like EKS and IAM. * Have a background in reliability engineering focused on defining SLIs and error budgets. * Can bridge the gap between development and operations to improve system-wide observability.

Job Description

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

As a Platform Engineer V, you will be the principal technical contributor for a team that is responsible for delivering observability services and leading observability practices for the systems that are the infrastructure backbone of U.S. healthcare services. This is not a “keep the lights on” role. You will:

• Own and evolve our observability practices at enterprise-scale.


• Lead the tooling and support for observability and logging services (New Relic, Splunk, Cribl, OpenTelemetry) with reliability as your north star.


• Oversee the delivery of automated deployment solutions for observability tools and governance that ensures observability coverage for mission-critical internal platforms in our AWS private cloud.


• Guide and mentor engineers while setting the bar for operational excellence.

Sponsorship, in any form, is not available for this position.Location: Remote, US

Role qualifications:

• Bachelor's degree in computer science or related field, or equivalent work experience.


• 10+ years of relevant technical and business experience in IT systems architecture, delivery, operations, and support (preferably in healthcare or high-transaction environments).


• 5+ years of experience leading technical engineering efforts involving implementation and management of IT systems.


• Hands-on expertise with:


• Leading observability practices and architecture across enterprise and at scale.


• Managing observability platforms and monitoring tools: Splunk, Cribl, Prometheus/Grafana, OpenTelemetry, New Relic.


• Terraform, Helm, and AWS services (VPC, IAM, EC2, EKS, Istio).

• Experience bridging infrastructure and development teams, ensuring alignment of roadmaps and goals.


• Strong leadership skills with the ability to motivate and guide technical teams.


• Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.

• SaaS experience supporting large-scale, mission-critical systems.


• Familiarity with IaC application deployment pipelines for packaged software (commercial and open source) and re-platforming to cloud-native environments.


• Knowledge of service mesh concepts (Istio, Linkerd, etc.)


• Background in metrics-driven reliability engineering (SLOs, SLIs, error budgets)


• Experience with scripting/programming (JavaScript for Cribl, Python, etc.)

• You thrive in high-transaction, high-uptime environments and know how to balance operational rigor with engineering speed.


• You have experience leading observability implementations (start to finish).


• You’re as comfortable debugging a Splunk pipeline or modifying terraform as you are mentoring engineers on best practices.


• You are self-motivated, operate with a sense of ownership to services, and are passionate about enabling teams to operate with efficiency.

• Provide technical leadership for the infrastructure engineering and operations team focused on observability services.


• Owning and advancing the observability practices implemented across all enterprise technology groups.


• Managing observability and logging platforms including:


• Splunk (EKS + related components, forwarders, deployment server).


• Cribl operational pipelines (EKS-based).


• New Relic SaaS integrations and Prometheus data ingestion.


• OpenTelemetry & KubeLogging/Banzai Operator for distributed tracing and logging pipelines.


• Prometheus/Grafana migrations from on-prem OCP to AWS for metrics scraping and synthetic monitoring.

• Overseeing observability deployment solutions for platforms hosted in AWS.


• Driving infrastructure-as-code practices (Terraform, Helm, Ansible) for repeatable deployments and environment consistency.


• Collaborating with engineering, middleware, and product teams to define clear ownership, reduce friction, and ensure platform services enable—not block—delivery.


• Ensuring upgrades, patching, and platform updates are proactively planned and executed without business disruption.


• Setting reliability targets and defining operational metrics (availability, latency, error budgets) in line with SRE methodologies.

• Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”!


• Culture is important to us and there are many ways for you to make your mark here!


• We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in.


• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!


• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!


• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.


• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.


• Interested in furthering your education? We offer education reimbursement!


• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.


• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

Interview process:

• Recruiter video interview


• Manager video interview


• Panel video interview


• Senior Leadership video interview

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