Platform Professional Services Resident Senior Manager (Remote) at CrowdStrike
**Who this is for**
This role is for a seasoned professional with extensive experience in the security industry, looking to lead a team of resident consultants.
Work type: remote
Location: USA - Remote, TX | USA - Remote
Salary: $160,000 – $220,000/yr
Type: Full-time
Summary
**Who this is for**
This role is for a seasoned professional with extensive experience in the security industry, looking to lead a team of resident consultants. You should have a strong understanding of managing teams, developing go-to-market strategies, and driving the business for professional services across various modules of the CrowdStrike Falcon product.
**Key highlights**
As a Resident Senior Manager, you will lead a team focused on helping customers operationalize and support all CrowdStrike products. You'll collaborate with leadership to scale the organization, drive cross-functional teams for successful delivery, and mentor team members to expand their skill sets.
**You might be a good fit if you...**
- Have 12+ years of experience in the security industry, with at least 4 years managing a team of consultants.
- Possess a strong understanding of employee management concepts and experience developing go-to-market strategies.
- Have experience with pre-sales technical scoping, project management from kickoff to closure, and knowledge transfer.
- Can interface directly with customers, assist with pre-sales, present solutions, and manage project creation and delivery.
Job Description
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
As a Resident Senior Manager on the CrowdStrike Platform Professional Services team, you will lead a team of resident consultants and drive the business for professional services with all modules of the CrowdStrike Falcon product. Areas of technical focus include Endpoint, Identity, and Cloud Security, and a special emphasis on Next-Gen SIEM. You will spearhead key efforts and become a trusted advisor to internal CrowdStrike stakeholders and customers. You will have responsibility for building and growing a team focused on providing delivery of all aspects of the Falcon Platform from pre-sales scoping discussions to initial customer engagement, planning, installation, optimization/utility and follow-on customer support.
What You'll Do:
- Build and grow a team that helps customers operationalize and support all CrowdStrike products, including all modules of Falcon, especially Endpoint, Identity, Cloud, Next-Gen SIEM and LogScale.
- Collaborate with the professional services leadership team to build and scale the organization, expand programs, increase efficiencies, and create a world-class, customer-focused offering.
- Drive cross-functional teams within CrowdStrike to ensure successful delivery outcomes and maximize value for customer engagements.
- Manage and mentor team members to help expand skill sets and maximize performance.
- Lead internal initiatives to enhance delivery techniques, introduce automations, strengthen security postures, and optimize time-to-value, utilizing AI and other technologies.
- Anticipate customer needs by tracking new CrowdStrike technologies and mapping out innovative service offerings.
- Manage a portfolio of customer projects from a project leadership and tactical role, including projects led by in-house residents as well as by subcontract partner residents.
- Interface directly with customers, assisting with pre-sales, presenting solutions, structuring deals, managing project creation, and all phases of project delivery.
- Partner with the global sales and marketing teams to develop services communications, deliver presentations, match customer needs to solutions, and close opportunities.
- Ability to travel up to 25% of the time.
What You'll Need:Must haves:
- 12+ years of experience working in the security industry in a professional services or similar capacity
- 4+ years managing a team of consultants in the security industry
- Strong understanding of employee management concepts with the demonstrated ability to lead teams
- Experience developing go-to-market strategies including new service offerings and cross-sell/upsell opportunities
- Experience working with pre-sales teams on technical scoping and requirements gathering, and with post-sales handoffs
- Experience managing technical deployments, tracking time, and running projects from kickoff to closure
- Experience developing documentation and transferring knowledge of deployments to customers and internal stakeholders
- Experience translating your knowledge of customer requirements and experiences into feedback for product and engineering teams
- Strong written and oral communication skills in English
Nice to haves, but not required:- Knowledge of security endpoint products and solutions
- Knowledge of SIEM skills and best practices related to log analysis, data onboarding, parsers, search queries, dashboards, and alerts
- Experience working with log management/SIEM solutions (Falcon LogScale, Splunk, QRadar, Arcsight, LogRhythm, Exabeam Data Lake, etc) in a professional services or similar capacity
- Knowledge of distributed applications hosted in AWS, GCP, and Azure
- Knowledge of identity management solutions
- Automation experience building scripts in Bash, Python, or other programming languages
#LI-DL1#LI-Remote
This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.
Benefits of Working at CrowdStrike:
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
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