Platinum Support Engineer at Agiloft

This role is ideal for a mid-level technical support professional with 3–5 years of experience who enjoys deep relationship management. Unlike standard help-desk roles, this position focuses on "Platinum" accounts, meaning you will manage only 3–5 enterprise-level clients. You’ll need a strong understanding of technical integrations—specifically APIs, SSO, and MFA—and the ability to act as a bridge between the customer and the engineering team. The position offers a fully remote environment within the U.S. and a salary range of $50,000 to $70,000. Agiloft emphasizes a healthy work-life balance through "no-questions-asked" quarterly wellness days and floating holidays. It’s a high-impact role where you aren't just closing tickets; you are participating in Quarterly Business Reviews and acting as a technical consultant for major global organizations. **You might be a good fit if you:** * Have a background in troubleshooting complex B2B software and integrations like DocuSign or Active Directory. * Enjoy "owning" a relationship and hosting regular strategic meetings rather than just working through a queue. * Can remain calm and authoritative when de-escalating high-stakes situations for enterprise clients. * Have 1–2 years of experience as a Support Engineer (TSE1/TSE2) and are ready for professional growth.