This role is designed for a seasoned Professional Services leader with at least 10 years of software implementation experience and 8 years of people management.
Work type: remote
Location: Massachusetts - Boston
Salary: $100,000 – $200,000/yr
Type: Full-time
This role is designed for a seasoned Professional Services leader with at least 10 years of software implementation experience and 8 years of people management. You should have a proven track record of growing teams and managing resource utilization within a consulting or SaaS vendor environment. While specified for the Boston area, it is a fully remote position that requires a strategic thinker who can still engage deeply with customers and internal stakeholders. Veeva offers a highly competitive salary range ($100k - $200k base) plus potential stock bonuses, all within a stable, mission-driven Public Benefit Corporation. You’ll enjoy the "Work Anywhere" flexibility of a remote-first culture while benefiting from structured growth in the booming Life Sciences sector. The role balances high-level operational management with hands-on service delivery oversight. **You might be a good fit if you:** * Have successfully led and scaled professional services teams at a software company. * Are an expert at balancing team utilization with high-quality customer outcomes. * Enjoy "consultative" leadership—spending up to 25% of your time directly engaging with clients and managing escalations. * Have a background in regulated industries or Quality Management Systems (QMS).
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a [public benefit corporation](https://medium.com/@peter.gassner/public-benefit-corporation-pbc-486e1e9508a6) (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a [Work Anywhere](https://careers.veeva.com/work-anywhere/) company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in [transforming the life sciences industry](https://www.youtube.com/watch?v=TaPSP8cCSKY&ab_channel=Forbes), committed to making a positive impact on its customers, employees, and communities.
The Role
Join Veeva as we modernize Quality by building the Quality cloud for Life Sciences. Veeva Systems drives innovation for our customers. In this role, you will lead a professional services team focused on customer success from implementation and beyond. As a Practice Manager, you lead a team that excels in software implementation delivery.
Managing with a focus on operational excellence includes:
• Ensuring customer and employee success
• Leading through hands-on and strategic initiatives
• Cultivating a positive and productive environment
• Driving new practices to support implementation excellence
• Creating innovative collateral to support delivery
• Partnering with global and cross-function teams to provide the best outcomes
Are you ready to leverage your leadership to bring innovation to the Quality Cloud?
This is a remote, US-based, position with required travel.
## What You’ll Do
Join Veeva as we modernize Quality by building the Quality cloud for Life Sciences. Veeva Systems drives innovation for our customers. In this role, you will lead a professional services team focused on customer success from implementation and beyond. As a Practice Manager, you lead a team that excels in software implementation delivery.
Managing with a focus on operational excellence includes:
• Ensuring customer and employee success
• Leading through hands-on and strategic initiatives
• Cultivating a positive and productive environment
• Driving new practices to support implementation excellence
• Creating innovative collateral to support delivery
• Partnering with global and cross-function teams to provide the best outcomes
Are you ready to leverage your leadership to bring innovation to the Quality Cloud?
This is a remote, US-based, position with required travel.