This role is designed for a seasoned leader in the software professional services space. Ideal candidates will have over a decade of experience in software impl
Work type: remote
Location: Wisconsin - Madison
Salary: $100,000 – $200,000/yr
Type: Full-time
This role is designed for a seasoned leader in the software professional services space. Ideal candidates will have over a decade of experience in software implementation—specifically at a vendor or consulting firm—with at least 8 years dedicated to people management. You should be an expert at balancing team utilization with high-quality client delivery, particularly within the Life Sciences or a similarly regulated industry. The position offers a high-impact, fully remote environment with a competitive salary range of $100k - $200k plus potential bonuses and stock. As a Practice Manager, you aren't just managing people; you are shaping delivery excellence for a Public Benefit Corporation that prioritizes "Customer Success" and "Employee Success." While remote, the role maintains a strategic client-facing element, requiring up to 25% travel. **You might be a good fit if you...** * Have successfully scaled and led professional services teams in a SaaS environment. * Are a master of operational metrics like resource management and billability. * Enjoy a mix of internal mentorship and high-level executive "sponsorship" on client projects. * Have a background in Quality Systems or Life Sciences (highly preferred).
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a [public benefit corporation](https://medium.com/@peter.gassner/public-benefit-corporation-pbc-486e1e9508a6) (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a [Work Anywhere](https://careers.veeva.com/work-anywhere/) company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in [transforming the life sciences industry](https://www.youtube.com/watch?v=TaPSP8cCSKY&ab_channel=Forbes), committed to making a positive impact on its customers, employees, and communities.
The Role
Join Veeva as we modernize Quality by building the Quality cloud for Life Sciences. Veeva Systems drives innovation for our customers. In this role, you will lead a professional services team focused on customer success from implementation and beyond. As a Practice Manager, you lead a team that excels in software implementation delivery.
Managing with a focus on operational excellence includes:
· Ensuring customer and employee success
· Leading through hands-on and strategic initiatives
· Cultivating a positive and productive environment
· Driving new practices to support implementation excellence
· Creating innovative collateral to support delivery
· Partnering with global and cross-function teams to provide the best outcomes
Are you ready to leverage your leadership to bring innovation to the Quality Cloud?
This is a remote, US-based, position with required travel.
## What You’ll Do
Join Veeva as we modernize Quality by building the Quality cloud for Life Sciences. Veeva Systems drives innovation for our customers. In this role, you will lead a professional services team focused on customer success from implementation and beyond. As a Practice Manager, you lead a team that excels in software implementation delivery.
Managing with a focus on operational excellence includes:
· Ensuring customer and employee success
· Leading through hands-on and strategic initiatives
· Cultivating a positive and productive environment
· Driving new practices to support implementation excellence
· Creating innovative collateral to support delivery
· Partnering with global and cross-function teams to provide the best outcomes
Are you ready to leverage your leadership to bring innovation to the Quality Cloud?
This is a remote, US-based, position with required travel.