Premium Support Engineer at Replit

This role is for an engineer with at least three years of experience in technical support or developer relations who is comfortable debugging JavaScript and Python. You should be someone who enjoys high-stakes troubleshooting for enterprise clients and isn't rattled by strict SLAs or managing communications during live service outages. **What makes it worth a look...** The compensation is exceptionally high for a support role, reaching up to $210,000 plus equity and a 4% 401(k) match. You get to work at the center of the agentic AI boom while enjoying perks like a monthly wellness stipend and commuter benefits for the NYC office. **You might be a good fit if you...** * Have professional experience debugging code within an IDE or terminal environment. * Can navigate tools like Zendesk, Linear, and Slack to track complex customer issues. * Feel comfortable leading technical calls with high-value clients during critical incidents. * Enjoy building internal automation and documentation to make support workflows more efficient.