Premium Support Specialist at Harvey

You are a technical support professional with experience managing complex, high-stakes escalations for enterprise software. You are comfortable bridging the gap between engineering teams and non-technical stakeholders in sensitive, regulated environments. **What makes it worth a look...** Harvey offers a base salary between $119,000 and $161,000 per year for this full-time, on-site role in New York. The position provides a unique entry point into the legal AI sector, placing you at the center of critical incident management for a fast-scaling startup. **You might be a good fit if you...** * Have professional experience supporting enterprise or highly regulated software products. * Can translate complex back-end system behaviors into clear updates for senior stakeholders. * Possess hands-on experience navigating ticketing systems and incident response workflows. * Have worked directly with law firms or other professional services organizations.