Premium Support Specialist at Harvey

This role is designed for a technical professional with experience managing high-pressure escalations for enterprise software or regulated industries like legal tech and finance. You should be comfortable navigating complex systems and speaking directly to IT leaders or executives when things go wrong. **What makes it worth a look...** The compensation is significantly higher than the industry average for support roles, topping out at $161,000 for a mid-level position. It is a chance to join a heavily backed AI startup at a major inflection point while working directly with prestigious global law firms. **You might be a good fit if you...** * Have experience troubleshooting technical issues for high-security or data-heavy SaaS products. * Are comfortable being the point person for "Majors" accounts during high-severity service incidents. * Can work on-site in New York City in a fast-paced, high-intensity environment. * Know how to translate complex engineering root causes into clear updates for non-technical stakeholders.