Principal, Business Transformation at Zendesk

This role is designed for a seasoned professional with 7 to 10 years of experience in management consulting, private equity, or corporate strategy. You should have a proven history of leading large-scale business re-engineering projects and driving organizational change within complex global environments. **What makes it worth a look...** The position offers a unique chance to work directly with private equity stakeholders and senior leadership on high-stakes initiatives, including AI-driven operational shifts. While based in Mexico City, the hybrid model allows for a flexible balance between office collaboration and remote work. **You might be a good fit if you...** * Have led major transformations in business operations or process improvement. * Possess deep experience with Lean Six Sigma, PMP, or Prosci change management frameworks. * Can translate high-level corporate visions into structured, execution-ready roadmaps. * Are fluent in English and can work from the Mexico City office at least two days a week.