Principal Customer Success Analyst - AI and Advanced Customer Analytics at Toast

You are a senior data expert with 6+ years of experience in high-growth environments, comfortable navigating complex SQL schemas and applying AI tools to unstructured customer feedback. You possess a strong background in data science, classification, and sentiment analysis to drive strategic decision-making. **What makes it worth a look...** Toast offers a salary range of $119,000 to $190,000 per year for this fully remote role based in Boston. It is a high-visibility position where you will influence executive leadership by bridging technical AI analysis with core business retention and operational outcomes. **You might be a good fit if you...** * Expertly write complex SQL queries, ideally using Snowflake. * Leverage AI tools like Snowflake Cortex, LLMs, or Python for text classification. * Design high-impact dashboards in platforms such as Sigma, Looker, or Tableau. * Apply foundational data science techniques like regression and clustering to solve business problems.