Principal Customer Success Manager at Zendesk

You're a seasoned Customer Success professional with at least 10 years of experience, including a Bachelor's degree in a relevant field, looking to drive AI adoption in enterprise SaaS. **What makes it worth a look...** This full-time, fully remote Principal Customer Success Manager role at Zendesk offers a compelling US annualized OTE of $185,000 to $277,000. You'll be instrumental in shaping the future of customer experience using AI-powered solutions. **You might be a good fit if you...** * Have 10+ years in Customer Success or related enterprise technology/SaaS go-to-market roles. * Possess a strong technical understanding of SaaS and AI, with experience in AI-powered solutions. * Are proficient with customer success tools like Gainsight and comfortable with quantitative analysis. * Hold a Bachelor’s degree in Business, Engineering, Computer Science, or a similar field.