Principal Customer Success Manager at Zendesk

You're a seasoned customer success professional with at least 10 years of experience in enterprise technology, specifically SaaS or AI solutions, and hold a Bachelor's degree in a relevant field. **What makes it worth a look...** Zendesk is hiring for a Principal Customer Success Manager role that is fully remote in the US, offering an On-Target Earnings (OTE) range of $185,000-$277,000 annually with a 70/30 base/commission pay mix. This position focuses on pioneering the future of AI-powered customer experience. **You might be a good fit if you...** * Have a strong technical understanding of SaaS and AI, and can quickly learn new technologies. * Are proficient with customer success tools like Gainsight and can perform basic quantitative analysis. * Possess business acumen to identify growth opportunities and connect product adoption to revenue. * Have a proven track record of driving customer value and demonstrating accountability for outcomes.