Principal Field Solutions Architect CX at CDW

This senior pre-sales role is designed for a veteran architect with at least seven years of experience designing complex contact center and AI solutions. You will act as the primary technical authority for customer experience platforms, bridging the gap between high-level business strategy and technical implementation for major enterprise clients. **What makes it worth a look...** The compensation package is strong, featuring a $35,000 target bonus on top of a six-figure base and a fully remote work arrangement. You get to work across a massive vendor ecosystem including Cisco, Genesys, and Five9, placing you at the center of the AI-driven transformation of customer service technology. **You might be a good fit if you...** * Have deep technical knowledge of ACD, IVR, and modern CCaaS platforms. * Can lead high-level technical discovery and write complex Statements of Work. * Are comfortable presenting ROI and AI value propositions to C-suite executives. * Enjoy mentoring other architects while managing a 25% travel schedule.