You're a seasoned professional with at least 10 years of experience managing large-scale cloud SaaS ERP implementations, specifically in HCM & Fins within indus
Work type: hybrid
Location: USA, IL, Chicago | USA, NY, New York City
Salary: $156,600/yr
Type: Full-time
You're a seasoned professional with at least 10 years of experience managing large-scale cloud SaaS ERP implementations, specifically in HCM & Fins within industries like Healthcare, Government, or Finance. You also have 2+ years of hands-on experience with cloud-native HR or Finance software and a proven ability to cultivate C-level relationships. **What makes it worth a look...** This hybrid role with Workday in Chicago or NYC offers an annual base salary range of $156,600 to $235,000. You'll focus on customer success within their Industry Capabilities practice, ensuring clients maximize value from their cloud journey. **You might be a good fit if you...** * Have 8+ years of experience developing and maintaining C-level relationships. * Possess excellent stakeholder management skills and the ability to lead matrixed teams. * Can manage multiple customer demands while balancing satisfaction with revenue targets. * Are adept at developing and implementing account strategies focused on client relationships and growth.
Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
Workday's Managing Partner practice focuses on stewarding subscribers of our Workday Success Plan offering in North America. We seek to serve our customers with relevant industry stories, practical ways to realize value from Workday's technology, and crafting peer networks for learning. We act like a start-up inside a larger organization constantly seeking new ways to help our customers be successful on their cloud journey
About the Role
The Managing Partner in our Industry Capabilities practice, you are responsible for the overall success of an assigned group of deploying and production customers. The role orchestrates the development and maintenance of executive relationships, takes accountability for the successful deployment of the Workday solution, positions additional value into a customer portfolio, ensures customers consume the components of their Success Plan, and encourages an effective reference motion. These outcomes are accomplished in collaboration with internal sales, consulting, and product teams.
Success is measured on customer satisfaction, subscription revenue retention, & subscription revenue growth.
*THIS ROLE IS A HYBRID ROLE AND CAN ONLY BE HIRED IN CHICAGO or NYCAbout You
Excellent stakeholder management skills, including the ability to identify key stakeholders, understand their needs, and effectively communicate and engage with them to build strong relationships and achieve organizational objectives, are vital.
Ability to empower and lead a matrixed team of individuals at multiple levels within an organization
Ability to manage and prioritize multiple customers’ demands balancing customer satisfaction with revenue and profitability targets
Have a dedication to continuous improvement in the way we serve our customers
Proven ability to develop and implement effective account strategies focused on building strong client relationships, identifying growth opportunities, and driving customer retention and revenue, is essential.
Strong customer insights skills, with the ability to analyze customer data, identify trends, and provide actionable recommendations to improve customer satisfaction and inform business strategies, are highly valued.
Exceptional relationship management skills are crucial, with a focus on building and maintaining strong relationships with clients, partners, and colleagues to foster collaboration, loyalty, and a positive work environment.
Ability to travel 30%
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please [click here](http://workdaybenefits.com/us/welcome-to-workday-benefits/prospective-workmates).
Primary Location: USA.IL.Chicago
Primary Location Base Pay Range: $156,600 USD - $235,000 USD
Additional US Location(s) Base Pay Range: $148,900 USD - $264,400 USD
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.