Principal Presales Engineer, Product Specialist at Twilio

This role is designed for a technical "Builder" with at least five years of experience in presales or solution architecture. It is ideal for someone who possesses deep domain knowledge in CPaaS, Voice, and Contact Center technologies and can navigate the complexities of HighTech and ISV business models. You should be comfortable moving beyond slide decks to perform "hands-on-keyboard" work, such as building custom prototypes and proof-of-concepts. The position offers excellent flexibility as a remote-first role, though it requires about 20% travel for client engagement. The compensation package is competitive, featuring a base salary up to $173k+ (depending on location), commission eligibility, and equity. You will act as a premier technical authority, influencing the R&D roadmap while mentoring core sales engineering teams on high-stakes, multi-product deals. **You might be a good fit if you...** * Have 2+ years of specific expertise in Voice, SMS, and AI-driven routing. * Are proficient at building PoCs and technical integrations via APIs. * Understand the scale and multi-tenancy requirements unique to ISV platforms. * Can translate "code-level" complexity into a compelling narrative for C-suite executives.