Principal Product Manager, Agentic QM at five9

This role is designed for a seasoned product leader with deep technical roots in the "Agentic AI" space. The ideal candidate has 9+ years of experience in B2B SaaS and is comfortable navigating the architecture of LLMs, RAG, and autonomous agents. You should be a "player-coach" who can present a strategic roadmap to executives one hour and discuss prompt engineering or tool-use logic with developers the next. The compensation range is exceptionally broad (up to $398k base), signaling that the company is willing to pay for top-tier expertise in a high-priority innovation area. While the role is remote-friendly for those outside the San Ramon area, it offers the stability of an established public company with the cutting-edge focus of an AI startup. You’ll also benefit from 100% employer-paid health premiums and a generous equity package. **You might be a good fit if you...** * Have hands-on experience building autonomous AI agents that "reason" and "act" rather than just chat. * Understand the nuances of Quality Management (QM) or Contact Center environments. * Are comfortable leading global, distributed teams across multiple time zones (US, Portugal, India). * Can turn complex technical capabilities into clear business value and ROI models for enterprise customers.