Principal Program Manager, Product Operations, Circle Payments Network at Circle (circle.com)

**Who this is for** This role is for an accomplished Principal Program Manager with a strong background in technical program management or product operations wi

Work type: remote

Location: San Francisco - remote first in US | Philadelphia - remote first in US | Salt Lake City - remote first in US | Phoenix - remote first in US | Los Angeles - remote first in US | Chicago - remote first in US | Boston - remote first in US | Austin - remote first in US | New York City - remote first in US | Miami - remote first in US | Tampa - remote first in US | Atlanta - remote first in US | Boise - remote first in US | San Diego - remote first in US | Washington D.C. - remote first in US | Minneapolis - remote first in US | Houston - remote first in US | Seattle - remote first in US | Nashville - remote first in US | Kansas City - remote first in US | Charlotte - remote first in US | Portland - remote first in US

Salary: $185,000 – $237,500/yr

Type: Full-time

Summary

**Who this is for** This role is for an accomplished Principal Program Manager with a strong background in technical program management or product operations within the payments and fintech sectors. You will own end-to-end program execution for critical components of the Circle Payments Network, ensuring operational excellence and continuous improvement. **Key highlights** You will lead cross-functional programs, driving delivery from strategy through execution for the Payments Engine and BFI Network. A significant part of your role will involve building and scaling observability systems, designing AI-assisted workflows for operational efficiency, and ensuring the reliability and performance of a global payments network. **You might be a good fit if you...** - Have 8+ years of experience in technical program management, product operations, or hybrid PM/TPM roles within payments, fintech, or financial infrastructure. - Possess proven experience leading complex, multi-stakeholder programs across both product delivery and live operational systems. - Have a strong understanding of payments infrastructure, including lifecycle management and settlement processes. - Demonstrated ability to use AI tools to automate workflows and improve operational efficiency.

Job Description

Circle (NYSE: CRCL) is one of the world’s leading internet financial platform companies, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure. Circle’s platform includes the world’s largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. Enterprises, financial institutions, and developers use Circle to power trusted, internet-scale financial innovation. Learn more at [circle.com](http://circle.com/).

What you’ll be part of:

Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by [our company values](http://careers.circle.com/us/en/#working-at-circle): High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder.

## What you’ll be responsible for

You will own end-to-end program execution across two of the most critical components of the Circle Payments Network: the Payments Engine and the BFI Network. This includes driving cross-functional delivery from strategy through execution, ensuring operational excellence across live payment systems, and maintaining the reliability, scalability, and performance of a global payments network while continuously improving how teams operate at scale.

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## What you’ll work on

• Lead cross-functional programs across payment creation, routing, and settlement, managing dependencies, risks, and delivery from scoping through stabilization


• Own execution and operational performance of the BFI Network, including partner onboarding, integrations, and ongoing SLA management


• Define and track key payment health metrics such as success rate, latency, and exception volumes to drive continuous improvement


• Build and scale observability systems, dashboards, and KPIs to reduce manual effort and improve operational visibility


• Design and implement AI-assisted workflows to streamline operations, automate high-volume tasks, and improve team efficiency


• Partner across Product, Engineering, Compliance, and Business teams to drive alignment, resolve blockers, and make informed trade-offs


• Deliver clear, data-driven program updates and recommendations to senior stakeholders, including risks, dependencies, and execution plans

## What you’ll bring to Circle

Core Requirements

• 8+ years of experience in technical program management, product operations, or hybrid PM/TPM roles within payments, fintech, or financial infrastructure


• Proven experience leading complex, multi-stakeholder programs across both product delivery and live operational systems


• Strong understanding of payments infrastructure, including lifecycle management, settlement processes, and failure modes


• Demonstrated ability to use AI tools (e.g., Claude, ChatGPT, Cursor, n8n) to automate workflows and improve operational efficiency


• Strong data fluency with experience analyzing system performance, building dashboards, and using SQL or similar tools to drive decisions


• Experience managing financial institution integrations, including APIs, compliance workflows, and partner SLAs


• Excellent written and verbal communication skills across technical, operational, and executive audiences


• Ability to operate across strategic and tactical contexts, from program design and governance to hands-on problem solving


• Experience driving cross-functional alignment across Product, Engineering, Compliance, and Operations teams

• Experience in cross-border payments, correspondent banking, stablecoins, or blockchain-based settlement systems


• Familiarity with two-sided network dynamics and marketplace-style systems


• Experience working with compliance-driven products, including KYC/AML, sanctions, and regulatory workflows


• Experience with developer-facing platforms, including API lifecycle management and documentation standards


• Background working with regulated financial institutions on technical integrations


• Familiarity with agile development practices and program management tools such as Jira

Base Pay Range: $185,000 - $237,500

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