Principal Solution Consultant - Google at five9

This is a high-impact technical leadership role for a senior expert at the intersection of Contact Center as a Service (CCaaS) and Artificial Intelligence. You will act as the primary technical bridge for the strategic partnership between Five9 and Google. The ideal candidate isn't just a generalist; you need deep, hands-on experience with Google’s AI ecosystem (CCAI/GECX) and the architectural chops to design complex, enterprise-grade cloud integrations. The compensation range is exceptionally wide ($126k – $294k), reflecting the "Principal" seniority and the specialized skills required. The role offers full remote flexibility (unless you live near San Ramon, CA) and standout benefits, including 100% employer-paid healthcare premiums for employees. You’ll have a front-row seat to the future of AI-driven customer experience, working directly with Google’s product and sales teams. **You might be a good fit if you...** * Hold Google Cloud certifications (Architect or ML Engineer) and know the Google Customer Engagement Suite inside and out. * Can comfortably lead "C-suite" technical presentations one hour and dive into API data flows or security compliance the next. * Have an extensive background in CCaaS architecture and conversational AI design. * Enjoy "owning" a solution end-to-end, from roadmap influence to proof-of-concept validation.