Principal Solutions Consultant at Zendesk

You're a seasoned solutions consultant with over 7 years of experience in SaaS or enterprise software, and at least 3 years specifically leading complex, strategic enterprise deals, looking to bridge business needs with cutting-edge AI technology. A Bachelor’s degree or equivalent experience is expected. **What makes it worth a look...** This full-time, on-site role at Zendesk in London or Dublin focuses on architecting AI-powered customer experience solutions. You'll be a strategic advisor, driving technical strategy and championing advanced AI and automation capabilities for top brands. **You might be a good fit if you...** * Have deep technical fluency with web technologies like JavaScript and JSON, as well as LLMs and SaaS architectures. * Possess expertise in at least two of these areas: Contact Center, Customer Service software, ITSM, Business Intelligence, Data Warehousing, Workforce Management, QA, or Integration & Middleware. * Have hands-on experience scoping, managing, and executing customer pilots or proofs of concept. * Understand the strategic role and business value of Professional Services and Partners.