Principal Technical Program Manager at Zendesk

This role is designed for a veteran technical leader with deep experience driving massive software engineering initiatives across global time zones. You should have a background in managing cross-functional dependencies at the principal level, particularly within AI and LLM product development. **What makes it worth a look...** The position offers high-level visibility by directly supporting executive OKRs and shaping the narrative for the company’s AI Agent programs. You get to work with a highly distributed team while leveraging modern AI tools to automate program management workflows and scale operations across EMEA, APAC, and AMER. **You might be a good fit if you...** * Have a history of leading complex software programs from kickoff through operationalization. * Use Jira, Confluence, and Lean methodologies to standardize and improve global delivery processes. * Can synthesize technical data and fragmented inputs into clear, decision-ready memos for VPs. * Experience defining KPIs and partnering with data teams to track measurable business impact.