This role is ideal for a senior operational leader who thrives at the intersection of fintech compliance and process engineering. You’ll need at least 5 years o
Work type: remote
Location: Remote US
Salary: $160,000 – $210,000/yr
Type: Full-time
This role is ideal for a senior operational leader who thrives at the intersection of fintech compliance and process engineering. You’ll need at least 5 years of experience in program management or continuous improvement, but the "must-have" differentiator is deep expertise in **financial dispute management**. The team is looking for a Lean Six Sigma-certified pro who can navigate complex regulations like Reg E and Reg Z while designing scalable workflows for a remote-first organization. The compensation is highly competitive, ranging from **$130k–$170k** (in coastal hubs), supplemented by an equity package and an ESPP. Affirm offers standout benefits, including **100% subsidized medical premiums** for you and your dependents, plus monthly flexible spending stipends for tech and wellness. As a fully remote role, it offers high autonomy within a Shared Services team that directly influences the customer experience. **You might be a good fit if you:** * Have 3+ years of experience specifically managing **dispute processes** and scaling teams within a bank or fintech. * Possess expert-level knowledge of Visa operating rules and federal financial regulations. * Are a skilled "translator" who can bridge the gap between technical engineering concepts and clear operational procedures. * Enjoy high-level strategic planning but are equally comfortable getting "hands-on" with process mapping and data analysis.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
Affirm is seeking an Operations Enablement leader to help deliver scalable, compliant, and high-quality servicing experiences across our Operations organization. In this role, you will define and execute strategies that enable our servicing operations to grow efficiently while maintaining exceptional customer and merchant outcomes.
You will set the vision for operational readiness, ensuring that people, processes, and enablement systems evolve in lockstep with Affirm’s servicing strategy. As a senior member of the Operations Enablement team, you will own a portfolio of cross-functional initiatives aligned to strategic priorities—driving delivery across timelines, dependencies, and measurable business outcomes. You will define and execute servicing strategies by developing clear program roadmaps and execution plans and be responsible for planning, coordination, documentation, change management and measurement across assigned initiatives to ensure operational readiness and measurable outcomes
This role works closely with partners across Product, Engineering, Operations, Compliance, and external vendors to align priorities and ensure readiness for key business and regulatory changes. Serving as a connector between servicing strategy and day-to-day execution, you will translate strategy into scalable operational capabilities.We are looking for a hands-on, data-driven leader who thrives in complex, regulated environments and is passionate about building durable, high-quality servicing experiences at scale.
What You’ll Do:
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA base pay range (CA, WA, NY, NJ, CT) per year: $160,000 - $210,000
USA base pay range (all other U.S. states) per year: $142,000 - $192,000
Please note that visa sponsorship is not available for this position.
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
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