**Who this is for** This role is designed for a Senior Platform Product Manager who thrives at the intersection of operations and technology. You should have a
Work type: hybrid
Location: San Francisco, CA, USA
Salary: $176,000 – $244,000/yr
Type: Full-time
**Who this is for** This role is designed for a Senior Platform Product Manager who thrives at the intersection of operations and technology. You should have a proven track record of managing internal tools at scale, particularly in complex or regulated environments like FinTech. Ideally, you are someone who understands how to strategically integrate AI into human workflows without sacrificing reliability or security. **Key highlights** The position offers a strong compensation package starting at $176k, plus equity and a bonus. While the role is listed as hybrid in San Francisco, the benefits are extensive, featuring a 401k match, competitive parental leave (up to 24 weeks), and a $15k family planning reimbursement. You’ll be at the forefront of defining the "human-in-the-loop" strategy as AI transforms the customer support landscape. **You might be a good fit if you...** * Have led internal platform products and managed complex organizational change. * Are comfortable navigating high-ambiguity technical problem spaces. * Have a clear perspective on where AI automation adds value versus where human empathy is required. * Enjoy collaborating closely with Operations teams to solve mission-critical scaling challenges.
### About the role
Member support is at an inflection point. As automation and AI advance, the role of humans in support is evolving—becoming more focused, more nuanced, and more impactful.
We’re hiring a Product Manager to lead the product direction for the tools and workflows that power Chime’s human support agents in moments that matter most. This role owns the human agent experience layer—how agents access context, make decisions, and take action to resolve complex member needs.
This is a chance to help define what great human support looks like in the next era. You’ll shape the evolution of agent-facing tooling as the support ecosystem changes, partnering closely with Operations to drive meaningful, lasting impact at scale.
The base salary offered for this role and level of experience will begin at $176,000.00and go up to $244,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. Actual compensation may vary based on location, skills, qualifications, and experience.
### In this role, you can expect to
As AI reshapes the support landscape, we need to define what that means for human agents. This role sits at the center of that question—working within a support organization at scale to evolve how humans, tools, and automation come together, and then driving that change in real time.
#LI-TP1 #LI-Hybrid
## A little about us
At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.
We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.
We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.
We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.
Because if we don't—who will?
Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.
## What we offer for our full-time, regular employees
Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: [benefits@chime.com](mailto:benefits@chime.com).
To learn more about how Chime collects and uses your personal information during the application process, please see the [Chime Applicant Privacy Notice. ](https://www.chime.com/careers/chime-applicant-privacy-notice/)