Product Support Analyst II at Global Payments

**Who this is for** This role is for a detail-oriented Product Support Analyst II who will play a key role in shaping product development and services. You will

Work type: hybrid

Location: NEW YORK CITY, NEW YORK

Type: Full-time

Summary

**Who this is for** This role is for a detail-oriented Product Support Analyst II who will play a key role in shaping product development and services. You will help increase profitability by developing new solutions and building strong relationships across departments and with clients. **Key highlights** You will manage the product lifecycle from development to launch, own and communicate product roadmaps, and define pricing strategies. This position requires a deep understanding of market research and collaboration with various teams to meet client needs and business objectives. **You might be a good fit if you...** - Have experience managing product development lifecycles and roadmaps. - Can conduct market research and analyze competitive landscapes. - Possess strong skills in defining pricing strategies for new and existing products. - Excel at collaborating with cross-functional teams, including sales, marketing, and IT.

Job Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Provides direction to product development and the overall process of the product and services function. Builds products and services from existing ideas and helps to develop new ideas based on industry experience and contact with customers and prospects. Increases profitability of existing products and services to developing new solutions which advance business objectives and client needs. Builds strong working relationships with marketing, sales, support staff, product development and vendors plus senior management and key customers.

## What Part Will You Play?

• Manages the process from product development to product launch, ensuring execution is in line with project plan, for small or moderately complex new product initiatives or existing product initiatives. In cases in which the product has a distinct PNL, the product manager has responsibility for managing a product's PNL to ensure profitability for product initiatives.

• For assigned products, owns, manages, and communicates a product roadmap, including collaborating with industry analysts to form competitive analysis, and with delivery, sales, and relationship management teams to determine prioritization, development, and ongoing costs of delivery, and market positioning. Manages the details of product backlog and ensures continual enhancements to existing products.

• For assigned products, develops the "go to market packaging" for existing products or smaller product initiatives and supports the "go to market" strategy on the new or more complex product initiatives. Collaborates with product marketing to develop product marketing strategies based on established product objectives, costs, and value proposition. Reviews research with product marketing to quantify value proposition for inputs to pricing analysis and marketing collateral. Defines pricing strategies for new and existing products considering competitive pricing models, target customer segment base, internal costs, value proposition metrics (e.g., savings to clients, process costs, etc.), and market acceptance and adoption rates. Participates in defining alternative models complete with benefits, and present final pricing recommendations to executive management for adoption.

• For assigned product initiatives, collaborates with company business leaders, industry analysts, sales, IT, legal, strategic marketing and relationship management teams to define product goals, objectives, market positioning, and pricing strategies. Complies with established methodology for managing product strategy.

• Follows a structured, repeatable process for collecting and analyzing market research, to include industry publications, analyst research, experiential research, client surveys, etc. Supports the strategic planning approach for summarizing and communicating the results of aggregate research.

• Participates in product concept and requirements workshops with clients and internal development teams in pursuit of product requirements, objectives, and architecture decisions. Documents workshop results in a format suitable for consumption by all audiences, including interactive review and feedback from clients and internal parties.

• For assigned products, supports the collaboration with product delivery and technology architecture to validate detailed design, particularly to ensure that product objectives and key requirements are met and aligned with the market needs and the business unit strategy. Completes required documentation and provides design direction, testing support, and general assistance to delivery team, as needed, during the execution phase of product development consisting of moderate complexities and scopes.

Minimum Qualifications

• Bachelor's Degree

• Relevant Experience or Degree in: Business or Computer Science; Combination of relevant training and/ or experience in lieu of degree

• Typically Minimum 2 Years Relevant Exp

• Experience in similar business product services and/or external customer/market experience

• Prefer experience in a software development environment or in a professional services role. Prefer software or IT background (i.e., degree or experience). Prefer direct experience with doing software development, testing and/or business analysis. Prefer experience with Agile software products and delivery methodology.

• Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways. Having ownership of a sub-function, account or matrix management responsibilities, applies knowledge to meet goals, maintain relationships, propose opportunities to expand the business, and lead matrix teams. Some barriers to entry exist at this level (e.g., dept./peer review).

• Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise. Builds on/Maintains external relationships of assigned accounts.

• Supervision - Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead).

$59,800 - $85,000
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

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