Product Support Associate (NYC) at Outset

This role is ideal for an experienced customer operations professional (3–6+ years) who wants to build a support function from scratch at a high-growth AI startup. While the seniority is listed as "entry-level," the required experience and high compensation suggest they are looking for a "founding" support hire who can handle complex technical troubleshooting while operationalizing tools like Pylon. The highlight of this position is the exceptional compensation ($115k–$135k + equity) for a support-category role. As one of the first NYC hires following a $30M Series B, you’ll have a direct line to the founders and the opportunity to transition into a leadership position quickly. The role is currently remote but will eventually shift to a 4-day hybrid schedule in a new NYC office. **You might be a good fit if you:** * Have a background in SaaS support, consulting, or early-stage startups. * Are ready to build processes, documentation, and automation rather than just answering tickets. * Are comfortable working in a fast-paced environment with a product that is evolving daily. * Live in the NYC area and prefer a collaborative, in-office culture (4 days/week).