Product Support Engineer - Tier 1 at Vasion

The ideal candidate is an IT professional with a solid grasp of Windows Server environments, Active Directory, and networking fundamentals. You should have prior experience in technical support and be comfortable troubleshooting complex SaaS issues for a diverse range of business clients. **What makes it worth a look...** This role offers a flexible work environment and practical perks like a pension contribution and a discretionary vacation bonus. It is a great spot for someone looking to move into a Tier 1 engineering role with clear opportunities for training and advancement within a global company. **You might be a good fit if you...** * Have hands-on experience managing Windows Server, SQL, and IIS. * Hold industry certifications in VDI, networking, or Active Directory. * Enjoy duplicating technical bugs and documenting solutions for a knowledge base. * Are comfortable working on-site in Frankfurt and potentially participating in a shift or on-call rotation.