Product Support Specialist at Stripe

This role is designed for someone with at least two years of technical support experience who is comfortable using SQL to investigate data and solve non-obvious problems. You should be someone who enjoys bridging the gap between frustrated users and internal engineering teams to fix structural product flaws. **What makes it worth a look...** The positioning is unique because it combines high-level troubleshooting with genuine project management and process optimization. You are joining a top-tier financial infrastructure firm where your data-driven feedback directly influences the product roadmap, offering more strategic autonomy than a standard support ticket role. **You might be a good fit if you...** * Can write SQL queries to pull and interpret your own datasets. * Have a history of leading projects that actually changed internal workflows. * Are comfortable explaining complex platform bugs to both engineers and customers. * Don't mind working the occasional weekend or holiday for compensatory time off.