Product Support Specialist, Pacific / Mountain Time at Linear

This role is ideal for a mid-level support professional who thrives in a highly technical, product-led environment. You should have a strong background in supporting engineering or developer audiences and feel comfortable navigating technical tools like APIs, GitHub, and various OS environments. While not a developer role, a background in SQL or Javascript will give you a significant advantage in reproducing bugs and assisting with complex integrations. The culture at Linear is built around "software craftsmanship," offering a remote-first environment that prioritizes deep focus and asynchronous work. The benefits package is exceptionally robust for a mid-level role, featuring five weeks of vacation, a daily meal/coffee stipend, paid co-working spaces, and unique "longevity" perks like a paid month off every two years after your fourth year. **You might be a good fit if you:** * Live in the **Pacific or Mountain Time Zone** (U.S. or Canada). * Have experience debugging technical issues and communicating clearly with engineers. * Enjoy "detective work," such as reproducing bugs across different browsers and platforms. * Prefer working in a small, fast-moving team where you have a direct influence on product feedback.