Professional Services Engineer at five9

This role is designed for a technical consultant or implementation engineer with 3–5 years of experience in the cloud telephony (CCaaS) or SaaS space. You are a "builder" at heart who can bridge the gap between complex customer requirements and technical configuration. The ideal candidate has hands-on experience with Intelligent Virtual Agents (IVAs) and natural language processing (NLP), specifically using tools like Google Dialogflow or Amazon Lex. This is a hybrid position based in Manila that offers a robust benefits package, including company stocks, performance-based merit increases, and a 15% night shift differential. The role emphasizes professional growth, positioning you as a trusted advisor who leads technical sessions and influences solution architecture. Unique perks include HMO with free dependents, a retirement plan, and remote-work allowances (internet and meals). **You might be a good fit if you:** * Have 3+ years of experience configuring cloud-based IVR, VoIP, or contact center solutions. * Are comfortable integrating systems using modern API standards like REST, JSON, and SOAP. * Can translate high-level business needs into detailed technical design documents and Statements of Work. * Are willing to travel up to 10% and possess strong English communication skills for client-facing engagements.