Professional Services Program Manager at five9

This role is ideal for a senior project leader with at least 5 years of experience in the Contact Center (CCaaS) space. You should have a strong technical foundation in VoIP and SaaS, coupled with recent exposure to AI implementations (Voice/Digital). Because this involves managing high-stakes deployments for multiple enterprise clients simultaneously, it requires someone who can lead without hand-holding. The position offers a fully remote environment in Canada with a competitive salary range of $81,200 – $150,800 CAD and a comprehensive benefits package from day one. Standout perks include stock options (ESPP), an RRSP match, and a mental health support program. Note that while remote, you must be comfortable with up to 25% travel and be fully bilingual in English and French. **You might be a good fit if you:** * Are bilingual (English/French) and have a valid passport for potential international travel. * Have deep technical knowledge of CRM integrations (Salesforce/Zendesk) and VoIP solutions (Genesys, NICE, or Cisco). * Possess a PMP or Agile certification and enjoy the "Big Picture" strategy of program management. * Can articulate the business value of AI and cloud innovation to C-suite stakeholders.