Program Manager at Chime

You are a senior-level operations professional with at least six years of experience driving customer experience improvements within complex, high-growth ecosystems. You have a proven track record of managing end-to-end support journeys and partnering with product teams to build automation and tooling. **What makes it worth a look...** Chime offers a remote-friendly environment with a base salary starting between $116,000 and $160,000 plus equity and a 401k match. You will get to influence the support roadmap for major payment products like cards and transfers while accessing unique perks like a $15,000 family planning reimbursement. **You might be a good fit if you...** * Have 6+ years of experience in program management or product enablement. * Can analyze complex data sets including NPS, FCR, and contact taxonomy to shift strategy. * Have worked directly with outsourced vendor operations and engineering teams. * Know how to design and execute A/B tests for support flows and resolution quality.