Program Manager, CCaaS Governance at Chime

You are a seasoned program manager with at least five years of experience leading complex technology or contact center transformations. You have a proven ability to bridge the gap between technical infrastructure and business strategy while managing large-scale platform lifecycles. **What makes it worth a look...** Chime offers a base salary range of $112,000 to $155,000 for this fully remote role within the United States. In addition to the base pay, you receive an equity package and comprehensive benefits including 12 to 24 weeks of paid parental leave and a $15,000 lifetime family planning reimbursement. **You might be a good fit if you...** * Have direct experience managing CCaaS platforms like Genesys Cloud, NICE, or CXOne. * Possess deep knowledge of routing, telephony, and omnichannel workflows. * Know how to build and enforce governance frameworks for modern tech stacks. * Regularly leverage AI tools to streamline workflows and champion new technology adoption.