**Who this is for** This role is ideal for a hands-on technical program manager or business systems professional who thrives in a "builder-operator" capacity. I
Work type: onsite
Location: New York, New York, United States
Salary: $108,000 – $135,000/yr
Type: Full-time
**Who this is for** This role is ideal for a hands-on technical program manager or business systems professional who thrives in a "builder-operator" capacity. It is perfect for someone who enjoys bridging the gap between strategic operational roadmaps and the technical execution required to build and maintain customer support infrastructure. **Key highlights** You will own the CS Tools & Technology stack, including Zendesk administration, automation pipelines, and cross-functional integrations. The role requires a unique balance of high-level project management, such as backlog prioritization and stakeholder communication, alongside tactical execution like configuring APIs, triggers, and workflows to improve support efficiency. **You might be a good fit if you...** - Possess 4–7 years of experience in technical program management or business systems, specifically within a support technology environment. - Are comfortable acting as both a strategist and a hands-on builder, with proficiency in Zendesk administration and integration tools like Zapier or webhooks. - Can translate complex operational pain points into technical requirements and execute them while navigating cross-functional dependencies. - Have a demonstrated ability to leverage AI-assisted development tools to enhance team productivity and system functionality.
Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2026 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?
About the Role
Flex is rewriting the rules of rent payment, and our CS Tools & Technology team is at the center of making that experience seamless for every renter we serve. As a Technical Program Manager on the CS Tools & Technology team, you'll report directly to the Director of CS Tools & Technology and own the systems, programs, and integrations that power Flex's customer support operations — from Zendesk and automation pipelines to custom-built internal tools and cross-functional integrations.
This is not a traditional TPM role. While you'll own program delivery, backlog prioritization, and roadmap execution, this role requires deep, hands-on involvement in designing, building, and operating solutions across our CS Tools & Technology stack. You'll operate as a builder-operator: someone equally comfortable presenting a strategic roadmap to senior leadership and then personally diving into Zendesk workflows, APIs, or automation logic to bring that roadmap to life. The ability to move fluidly between strategy, technical execution, and operational detail — without losing momentum in any layer — is what sets this role apart.
Success here means you're the connective tissue between CS, Product, Engineering, Finance, and BPO partners — translating operational pain points into scalable technical solutions, keeping complex workstreams moving, and ensuring our CS Tools & Technology stack grows with the business. If you thrive at the intersection of strategy, execution, and technical craft, this role was built for you.
What You'll Do
### Life at Flex
We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.
Offices
Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on-site expectations of 2-3 days per week in our local offices. For candidates outside of these areas, you may be eligible for our relocation assistance program.
Benefits
For full-time U.S. employees we offer: