Program Manager US at Autodesk

**Who this is for** This role is for an experienced program manager looking to lead initiatives that bridge the gap between customer insights and core business

Work type: remote

Location: Massachusetts, USA - Remote

Salary: $102,000/yr

Type: Full-time

Summary

**Who this is for** This role is for an experienced program manager looking to lead initiatives that bridge the gap between customer insights and core business outcomes like retention and pipeline growth. **Key highlights** You will design and execute scalable frameworks for customer engagement, serving as a central connector between Marketing, Sales, Product, and Customer Success teams. **You might be a good fit if you...** - Have 8-10+ years of experience managing complex, cross-functional programs. - Can successfully lead initiatives within a large, matrixed organization. - Possess strong synthesis skills to turn customer feedback into actionable business strategy. - Are comfortable balancing high-level strategic planning with hands-on operational execution.

Job Description

Job Requisition ID #

26WD97251

Role Overview

The Program Manager, Customer Programs will lead and scale initiatives that put the customer at the center of our strategy and execution. This role is responsible for designing and delivering programs that elevate customer voice, strengthen customer relationships, and directly support go-to-market priorities.

Working across Marketing, Sales, Customer Success, Product, and Strategy, this role will drive programs that connect customer insights and advocacy to tangible business outcomes—including pipeline acceleration, customer retention, and brand credibility.

This role requires a highly collaborative and customer-centric program leader who can operate both strategically and hands-on—building programs from the ground up while ensuring operational rigor and measurable impact.

Responsibilities

• Design and deliver programs that amplify the voice of the customer across go-to-market and product initiatives

• Build scalable frameworks for customer engagement, advocacy, and storytelling (e.g., references, case studies, events, insights)

• Align customer programs to business priorities, ensuring clear linkage to pipeline, growth, and retention goals

• Lead end-to-end execution of customer-focused programs, including planning, stakeholder alignment, and delivery

• Manage multiple concurrent initiatives, ensuring timelines, milestones, and outcomes are clearly defined and achieved

• Establish processes to efficiently intake, prioritize, and fulfill requests related to customer engagement and advocacy

• Partner closely with Marketing, Sales, Customer Success, and Product teams to identify opportunities to leverage customer voice

• Collaborate on strategic accounts and initiatives to deepen customer relationships and engagement

• Serve as a connector across teams to ensure consistent and high-quality customer experiences

• Define and track program success metrics, including engagement, impact on pipeline, and customer satisfaction

• Analyze trends and feedback to continuously improve program effectiveness

• Provide regular updates and insights to stakeholders and leadership

• Build and maintain strong, trust-based relationships with customers and internal stakeholders

• Ensure customers have a positive and valuable experience when participating in programs

• Represent the customer perspective in internal discussions and decision-making

• 8-10+ years of experience in program management, project management, or business/operations roles

• Proven experience leading multiple complex initiatives simultaneously from planning through delivery

• Proven experience partnering with senior leadership teams on complex initiatives, including driving alignment, surfacing risks, managing escalations, and enabling effective decision-making

• Experience working closely with high-impact customers

• Experience working cross-functionally in a matrixed organization 

• Strong organization, attention to detail, problem-solving, and execution 

• Excellent communication, facilitation, and synthesis skills, with the ability to support both executive-level discussions and working team execution

• Experience managing external vendors or strategic partners to deliver high-quality outcomes in close coordination with internal teams

• Experience working with globally distributed teams 

• Ability to balance strategic thinking with hands-on execution

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting [https://benefits.autodesk.com/](https://benefits.autodesk.com/)

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $102,000 and $182,710. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

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