Project Manager - Analytics and Reporting at five9

This role is designed for a seasoned Project Manager with 5–8 years of experience specifically at the intersection of Data Analytics and Customer Experience (SaaS/CCaaS). You should have a strong background in managing external client deliverables, coordinating data architects, and overseeing the implementation of complex dashboards and reporting systems (like Tableau or Power BI). The position offers a robust benefits package tailored to the Manila market, including company stocks, an annual merit increase, and a 15% night shift differential. While the role is hybrid, the company supports remote work with dedicated internet and meal allowances, alongside comprehensive HMO coverage (with dependents) and a retirement plan. **You might be a good fit if you...** * Have 5+ years of project experience in SaaS, CRM, or Call Center technology environments. * Are comfortable translating technical data requirements (SQL, ETL, Dashboards) into clear business value for stakeholders. * Can navigate project management tools like Monday.com or MS Project while maintaining accurate revenue forecasting in Salesforce. * Hold a PMP or Agile certification and have a solid grasp of networking and cloud contact center concepts (VoIP, ACD, IVR).