PSCC Supervisor at CDW

**Who this is for** This role is for a results-driven supervisor who will manage a sales support team, ensuring operational efficiency and driving revenue growt

Work type: hybrid

Location: Chicago / Adams - IL | Bell Works (Holmdel) | Tempe - AZ | Cherry Hill - NJ

Salary: $64,000 – $83,200/yr

Type: Full-time

Summary

**Who this is for** This role is for a results-driven supervisor who will manage a sales support team, ensuring operational efficiency and driving revenue growth within the PSCC organization. **Key highlights** You will coach team members, resolve escalated customer service issues, and partner with sales management to improve profitability and workflow processes through actionable data insights. **You might be a good fit if you...** - Have a strong background in team leadership, coaching, and performance management. - Are highly skilled in analyzing business processes and creating standardized reporting. - Can build strong collaborative relationships with internal sales and support departments. - Possess the ability to strategize on pricing, backorder management, and profitability improvement.

Job Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary

The PSCC Supervisor is responsible for establishing operational objectives and work plans to develop, modify, and execute on the delivery and fulfillment of PSCC goals. The PSCC Supervisor serves as a leader within the SCC organization and works closely with many positions within sales and other departments in the company. The Supervisor reports to the PSCC Sales Manager, and is directly responsible for a team of coworkers which includes coaching, developing, and performance management. They are also responsible for handling escalated customer situations. Additionally, the Supervisor drives profitable revenue growth through operational management of assigned coworkers. This role also works closely with the PSCC Marketing team and the SCC Analyst to establish and maintain department standardized reporting methods.

What you'll do

Sales Supervisory Responsibilities for the PSCC Team

• Oversee a team of coworkers which includes coaching, development and performance management.


• Drive profitable revenue growth through operational management of the PSCC team.


• Meet with coworkers to communicate department and company updates, provide guidance to coworkers and maintain process in place while being able to adapt when necessary.


• Ensure that all processes are followed, communicate with necessary stakeholders and strive to provide customers with the highest level of customer service.


• Collaborate with PSCC Marketing team to oversee PSCC team reporting, metrics, and analysis as part of the decision-making process.


• Ensure the integrity of the information prepared and distribution to the department.


• Conduct high-level analyses; analyze business process and workflow and recommend improvements and enhancements.


• Collaborate with PSCC Marketing to maintain and distribute various sales related reports on a daily, weekly, monthly basis (when required)


• Provides training or knowledge-sharing, as needed, to the work group.


• Participates in the hiring process, when interviewing and making hiring decisions for new PSCC team members

• Develop trusted partnerships with assigned Sales Manager(s) to provide operational delivery support.


• Develop collaborative teaming relationships with internal CDW departments to resolve order issues (e.g. drop ship emergencies, backorder management, bid escalation, etc.)


• Assess and determine impact of decisions related to negative gross margin orders, freight/price adjustment, or product return to ensure profitability and customer satisfaction.


• Provide strategic resolution to escalated customer service issues


• Proactively seek data and provide actionable intelligence to Sales Manager to grow revenue.


• Review month end backorder reports and strategize with Account Managers to determine correct course of action to close deals and ensure business stays with CDW.


• Accountable for resolving Account Manager commission miscalculations.


• Manage utilization of sales programs including leads, and penetration programs. Partner with Sales Manager to create solutions if utilization is low and execute to demonstrate profitability.


• Strategize with Sales Managers to build partner and customer relationships to generate business opportunities.


• Assess account assignments to determine areas of potential risk and partner with Sales Manager to propose solutions.


• Partnering with Account Managers and the contract editor team to set strategic pricing structures for customers owned by SCC-AMs


• Serve on “special projects” when the PSCC requires representation.

• Provide project management skills to consolidate various needs throughout the PSCC to best utilize resources and have one main point of contact.

• Collaborate cross-functionally to complete projects as required.

• Leveraging the key areas of responsibility above, Investigate, modify and streamline current procedures and processes, consolidating overlapping projects, processes and practices.

• Strong conflict resolution and problem solving skills

• Must have strong interpersonal skills

• Strong written, verbal, presentation communication skills and the ability to communicate effectively with coworkers, management, executives, other CDW departments, customers and vendor partners

• Adaptable, ability to lead through change

• Excellent time management skills in order to manage

• Must be able to travel to customer meetings, events and/or other CDW locations

• Bachelor’s degree or equivalent experience


• Proficient in Microsoft Office applications with Advanced Excel skills.


• Strong analytical skills with a firm understanding of financial concepts and ability to apply them in business analysis situations.


• Excellent verbal and written communication skills with the ability to effectively interact and present to all stakeholders.


• Demonstrated ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.


• Strong creative problem-solving skills.


• Aptitude to learn new operations, policies, procedures and accounting systems and put them into practical use.


• History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.


• Strong organizational and time management skills.


• Organized, detail oriented and strong work ethic


• Sales Account Manager experience, or SOS experience, preferred.


• Knowledgeable in SPS, AS400, and other CDW based programs

CDW is committed to being an AI-fluent organization

As a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don’t need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision-making, and team performance. Your role includes guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

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