Receptionist - Director of First Impressions at First American

Ideal for an entry-level candidate with a high school diploma looking for a professional office environment. Previous experience in a customer-facing or adminis

Work type: onsite

Location: USA, Texas, San Antonio

Salary: $16 – $21/hr

Type: Full-time

Summary

Ideal for an entry-level candidate with a high school diploma looking for a professional office environment. Previous experience in a customer-facing or administrative support role is preferred. **What makes it worth a look...** First American is hiring for an on-site Receptionist role in San Antonio, Texas, offering $16.07 to $21.41 per hour. This is a full-time position that serves as an entry point for those wanting to build administrative and operational skills within a large company. **You might be a good fit if you...** * Are proficient in Microsoft Office Suite including Word, Outlook, and Excel. * Have experience managing a multi-line phone system for call routing. * Possess the ability to monitor building security and manage visitor access. * Can accurately handle office supplies and mail distribution protocols.

Job Description

# Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

# What We Do

Director of First Impressions
Serve as the welcoming face and voice of the organization, creating a positive and professional first impression for all visitors and callers. Manage a multi-line phone system, efficiently routing incoming calls to the appropriate team members while maintaining excellent customer service. Provide front-office support by greeting guests, answering inquiries, and ensuring smooth day-to-day operations. This role offers a strong foundation for career growth, with opportunities to build communication, organizational, and administrative skills in a dynamic environment.

Essential Functions

• Serve as the first point of contact by warmly welcoming visitors and directing them appropriately, ensuring a positive and professional office experience

• Manage a multi-line telephone system, efficiently screening and routing incoming calls to the appropriate personnel

• Maintain building security protocols by monitoring visitor access, issuing passes, and supporting appointment scheduling as needed

• Support office operations through ordering, receiving, and maintaining office supplies and equipment

• Receive, sort, and distribute incoming mail and packages in a timely manner

• Provide administrative support across departments, including preparing documents, maintaining records, coordinating appointments, and assembling materials or packages

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)

• Ability to read, interpret, and apply information from safety guidelines, operating procedures, and policy manuals

• Strong written and verbal communication skills, with the ability to interact professionally with employees, clients, and visitors

• Customer-focused mindset with a commitment to responsiveness, reliability, and follow-through on requests and responsibilities

• High School diploma or equivalent required

• Entry-level role with opportunities for growth and skill development

• Prior experience in a customer-facing, receptionist, or office support role preferred

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

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