Regional Payroll Manager at OneDigital

**Who this is for** This is for a strategic, people-first leader with deep payroll experience who wants to shift away from manual processing to focus on team de

Work type: onsite

Location: Phoenix, AZ

Type: Full-time

Summary

**Who this is for** This is for a strategic, people-first leader with deep payroll experience who wants to shift away from manual processing to focus on team development, operational scalability, and client relationship management. **Key highlights** Acting as a regional leader, you will oversee a team of Payroll Specialists, drive process consistency, manage complex escalations, and ensure high-quality service delivery for PEO/ASO clients in a regional office setting. **You might be a good fit if you...** - Have proven experience managing and developing diverse, high-performing payroll teams. - Possess strong operational expertise, including a deep working knowledge of payroll systems like ADP. - Are adept at process mapping and implementing improvements to enhance team scalability and accuracy. - Can influence and support clients through complex payroll scenarios and multi-state compliance requirements.

Job Description

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world?  At OneDigital, we are on a mission to help people do their best work and live their best lives.  From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.We understand that pursuing a new job is a big deal.  Maybe you’re afraid you won’t fit in.  Well, here’s the good news.  For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

Our Newest Opportunity:Our Opportunity

The Regional Payroll Manager serves as a senior operational leader responsible for overseeing payroll service delivery across a portfolio of PEO/ASO clients. This role ensures consistency, accuracy, and a high-quality client experience through effective team leadership, process discipline, and proactive issue resolution.

This position leads a team of Payroll Specialists ranging from entry-level to senior contributors, with a strong emphasis on employee development, engagement, and training. The Regional Payroll Manager is accountable for building a high-performing team that delivers predictable, compliant, and client-focused payroll outcomes.

Unlike a traditional payroll manager role, this position is not responsible for primary payroll processing or payroll tax execution. Instead, it functions as a strategic leader, escalation point, and operational driver, stepping into payroll processing only when necessary to stabilize client relationships, support onboarding, or model best practices.

The ideal Regional Payroll Manager is:

• A people-first leader who prioritizes team development and engagement


• Operationally strong with a focus on process, consistency, and scalability


• Comfortable stepping into complex or escalated situations with confidence


• Detail-oriented but able to operate at both tactical and strategic levels


• Proactive, accountable, and solutions-driven


• Skilled at influencing across teams without direct authority

• Lead, coach, and develop a team of Payroll Specialists across varying experience levels


• Foster a culture of accountability, responsiveness, and continuous improvement


• Drive employee engagement through regular 1:1s, performance feedback, and career pathing


• Identify skill gaps and implement targeted training programs to elevate team capability


• Promote consistency in execution, communication, and client service standards


• Reinforce quality expectations by coaching to accuracy, attention to detail, and adherence to established payroll controls

• Provide oversight of payroll workflows, ensuring accuracy, timeliness, and adherence to SOPs


• Support complex payroll scenarios including multi-state, prevailing wage, and high-touch client environments


• Maintain strong working knowledge of payroll systems (e.g., ADP) and configuration best practices


• Ensure payroll data integrity and proper documentation across systems


• Partner with internal tax/compliance teams (who own filings and remittance) to ensure alignment and issue resolution


• Establish and maintain internal controls to reduce risk, improve accuracy, and ensure consistent payroll outcomes

• Identify inefficiencies and implement process improvements to enhance scalability and accuracy


• Standardize workflows and reinforce adherence to established procedures


• Design, implement, and continuously refine a quality assurance (QA) framework, including audit protocols, error tracking, and feedback loops


• Leverage QA insights and reporting to identify trends, reduce defects, and improve team performance


• Utilize metrics and dashboards to monitor accuracy, timeliness, and overall service quality


• Participate in system enhancements, automation initiatives, and operational projects

• Act as a connector between Payroll, HR, Benefits, Compliance, and Finance teams


• Translate operational challenges into clear action plans with ownership and follow-through


• Ensure alignment across departments to deliver a seamless client experience


• Reduce friction caused by miscommunication or unclear ownership

This role directly supports organizational priorities by:

• Improving client retention through consistent, high-quality payroll delivery


• Strengthening employee engagement and reducing turnover within payroll teams


• Ensuring scalable payroll operations that support company growth


• Enhancing onboarding experiences to reduce early-stage client friction


• Providing leadership coverage for complex or at-risk client situations

• 8+ years of payroll experience, preferably within PEO, ASO, or multi-client environments


• 3+ years of leadership experience managing payroll teams


• Strong understanding of multi-state payroll, wage and hour considerations, and complex payroll scenarios (e.g., prevailing wage, multi-jurisdiction employees)


• Experience with payroll platforms such as ADP (preferred)


• Proven ability to manage escalations and stabilize client relationships


• Experience supporting or leading payroll onboarding/implementations

To learn more, visit: www.onedigital.com/careers

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