Relationship Manager, Senior MidMarket at Intercom

This role is designed for a seasoned B2B SaaS sales professional with at least 5 years of experience in a closing or account management capacity. The ideal candidate has a strong background in Customer Service (CS), CRM, or Customer Experience (CX) software and is eager to pivot into the rapidly evolving AI-driven support landscape. You should be comfortable not just managing renewals, but actively hunting for expansion opportunities within a large book of business. Intercom offers a high-impact, hybrid environment in London (3 days in-office) with a heavy focus on professional development and internal promotion. The compensation package is comprehensive, featuring equity in a leading AI firm, pension matching, and full health/dental coverage. Notable perks include daily catered lunches, a flexible time-off policy, and a "radically open" culture that prioritizes focus on the product mission. **You might be a good fit if you...** * Have a proven track record of hitting quotas in high-growth SaaS environments. * Are comfortable "multi-threading" (building relationships with multiple stakeholders) within large organizations. * Possess a high degree of "AI fluency" and can translate technical automation features into ROI for customers. * Experience using structured sales methodologies like MEDDPICC or Command of the Message.