**Who this is for** This role is for a seasoned Customer Success professional with over five years of SaaS experience who enjoys acting as a strategic partner t
Work type: remote
Location: Woodland Hills, CA
Salary: $75,000 – $90,000/yr
Type: Full-time
**Who this is for** This role is for a seasoned Customer Success professional with over five years of SaaS experience who enjoys acting as a strategic partner to clients. It is ideal for someone who excels at managing high-growth portfolios and is eager to work with AI-powered technology within the contact center industry. **Key highlights** You will play a pivotal role in driving customer outcomes, retention, and expansion at a high-growth, award-winning company. The position offers the opportunity to collaborate cross-functionally and act as a strategic advisor, helping clients optimize their performance using Convoso's advanced platform. **You might be a good fit if you...** - Have 5+ years of SaaS Customer Success experience, ideally within contact center or telephony sectors. - Are proficient in managing a book of business and navigating CRM/CS platforms like Vitally, Totango, or Gainsight. - Possess a proactive mindset with a demonstrated ability to drive renewal strategies and identify growth opportunities. - Can effectively communicate complex solutions to both end-users and executive-level stakeholders.
Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.
Who We Are:
While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.
Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.
Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.
Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates who are residents of the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT, VA.
The Job:
At Convoso, we believe great Customer Success Managers don’t just support customers, they empower them to succeed, scale, and thrive. If you’re passionate about delivering value, building strong relationships, and driving measurable impact, this is your opportunity to make a difference.
Responsibilities summary:
The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.
Your California Privacy Rights:
As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to [https://www.convoso.com/privacy-policy/](https://www.convoso.com/privacy-policy/).