You're a detail-oriented professional with 1-3 years of experience in SaaS implementation, account management, or customer success, comfortable managing multipl
Work type: remote
Location: Woodland Hills, CA
Salary: $75,000 – $85,000/yr
Type: Full-time
You're a detail-oriented professional with 1-3 years of experience in SaaS implementation, account management, or customer success, comfortable managing multiple projects and clients. You understand basic API integrations and SQL queries, and have experience with Google Suite and Salesforce. **What makes it worth a look...** Convoso, a remote-first AI-powered contact center platform, is hiring for this Senior Implementation Manager role with a salary of $75,000 - $85,000 per year. They offer a competitive benefits package including stock options, 100% medical premium coverage, and a generous 401k match. **You might be a good fit if you...** * Have experience with SaaS technology and call center environments. * Are proficient in Google Suite and Salesforce. * Understand simple API integrations and SQL queries. * Have experience in the B2C space.
Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.
Who We Are:
While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.
Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.
Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.
Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates who are residents of the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, MO, NC, NJ, NV, NY, OH, PA, SC, TX, UT, VA, WA.
The Job:
The Implementation Manager will be the primary POC post sale, ensuring timely client discovery, account setup, training, and launch support. High-energy, organized individual to join our team as an Implementation Manager. This position entails client servicing, identifying their challenges, and providing solutions that help solve those challenges while driving revenue growth. The ideal candidate should have experience with SaaS technology and experience with call center environments. The position requires the ability to multi-task between various softwares, client relationships, while communicating with a sense of urgency. Our Implementation team is very supportive of each other however, being able to work independently is key to the team’s success as a whole.
Responsibilities summary:
The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.
Your California Privacy Rights:
As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to [https://www.convoso.com/privacy-policy/](https://www.convoso.com/privacy-policy/).