Responsable des opérations, Engagement at Airbnb

This role is ideal for a senior operations professional with over 10 years of experience, specifically in program management or host/user engagement within a tech environment. You should have a strong background in managing complex, multi-channel campaigns (voice and written) and a deep understanding of host/customer success. If you are a strategic thinker who excels at navigating matrixed organizations and using data to optimize processes, you will thrive here. The position offers a competitive salary range of $126k–$157k CAD and represents a high-impact opportunity within a global platform. While the work arrangement is listed as unknown, the role offers geographic flexibility across several Canadian provinces. You’ll benefit from a culture that prioritizes community and AI-driven innovation, along with perks like Employee Travel Credits and equity. **You might be a good fit if you:** * Have 10+ years of experience leading operational strategies and large-scale campaigns. * Are proficient in using tools like **Salesforce** and **Airtable** to manage workflows and reporting. * Have a proven track record in "proactive customer success" and managing host-facing initiatives. * Enjoy building automated, scalable processes based on data-driven insights.